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Bad weather, road works, parked vehicles, and a range of other operational issues can sometimes mean we are unable to empty bins. If you sign-up for bin alerts we can send you email reminders and updates for all your collections. 

You do not need to report a missed bin collection if: 

  • your bin is not full and you can manage until your next collection
  • the bins in your street or part of your street have not been emptied (please check the advice below).

Advice for missed collections - Wednesday 28 February 

  • Please leave missed bins out for collection. We will empty them as soon as we can.

Green bins in Radcliffe - Missed due to lack of access

  • Part of Bolton Road, Cams Acre Close, part of Higher Dean Street

When to report a missed bin

  • Wait until after 5pm on your collection day and report it to us before 1pm the following day.

Do not report a missed collection if your bin:

  • wasn't at the kerbside or your collection point by 7am 
  • is too full and the lid is not fully closed
  • has incorrect items within it (check our bins information). 

What happens after reporting a missed bin

  • For a missed blue, green or grey bin collection we will post official bags for you to use until your next scheduled collection
  • For a missed brown bin collection we will return within 5 working days
  • For a missed assisted bin collection we will return within 3 working days.