Bad weather, road works, parked vehicles, and a range of other operational issues can sometimes mean we are unable to empty bins.
If you sign-up for bin alerts we can send you email reminders and updates for all your collections.
You do not need to report a missed bin collection if:
- Your bin is not full and you can manage until your next collection
- The bins in your street or part of your street have not been emptied.
When to report a missed bin
- Wait until after 5pm on your collection day and report it to us before 1pm the following day.
Do not report a missed collection if your bin:
- Wasn't at the kerbside or your collection point by 7am
- Is too full and the lid is not fully closed
- Has incorrect items within it (check our bins information).
Missed bin collections on Tuesday 21 April
Please leave your bin(s) out, so that we can empty them as soon as we can.
The following bins have been delayed due to access issues.
- Grey bins in Whitefield: Mayfair Road, Mayfair Grove
- Green bins in Prestwich: Ravens Way, Heywood Court, Eagles Nest, Wells Avenue
- Brown bins in Prestwich: Wells Avenue
- Blue bins in Prestwich: North Road, Federation Street, Dashwood Road, West Road, Kingswood Road, Ernest Street
The following bins have been delayed due to operational issues.
- Brown bins in Prestwich: Part of Sandy Lane, art of Agecroft Road West, The Downs, Vernon Drive, School Grove
What happens after reporting a missed bin
- For a missed blue, green or grey bin collection we will post official bags for you to use until your next scheduled collection
- For a missed brown bin collection we will return within 5 working days
- For a missed assisted bin collection we will return within 3 working days.