Bad weather, road works, parked vehicles, and a range of other operational issues can sometimes mean we are unable to empty bins.
If you sign-up for bin alerts we can send you email reminders and updates for all your collections.
You do not need to report a missed bin collection if:
- Your bin is not full and you can manage until your next collection
- The bins in your street or part of your street have not been emptied
When to report a missed bin
- Wait until after 5pm on your collection day and report it to us before 1pm the following day.
Do not report a missed collection if your bin:
- Wasn't at the kerbside or your collection point by 7am
- Is too full and the lid is not fully closed
- Has incorrect items within it (check our bins information).
Bin collections update
Due to operational issues collections are currently delayed in some areas. Our crews will be working hard to get collections back on track as quickly as possible.
In the meantime, please follow this advice:
- On your collection day, ensure your bins are out by 7am as usual – we will empty your bins if we can.
- If the collection in your street is missed, leave your bins out so that we can empty them as soon as we can (usually the next working day)
Please note:
- You do not need to report a missed bin collection if all or part of your street has been missed as we will already be aware of the issue.
- If your bins are not full and you can manage until your next collection, you may return them to your property and put them out again on your next scheduled collection day.
- If you sign up to our bin alerts you’ll join more than 50,000 residents who receive email reminders and updates about their collections.
We apologise for any inconvenience and thank you for your patience and understanding.
Collections missed on Wednesday 15 July 2026
The following collections were missed due to either lack of access or operational issues meaning rounds could not be completed.
Please leave your bin out ready for emptying as soon as possible.
Grey bins
- Radcliffe: Albion Street
Brown bins
- Prestwich: Marton Grange, Newington Avenue, Fairfax Rd, part of Bury New Rd, Clarks Hill, Rectory Lane, Rectory Green, The Drive, Deyne Avenue, The Crescent, Brookfield, Park Avenue, St Marys Road, Branksome Ave
- Radcliffe: Rupert Street, Stonemere Drive
- Whitefield: Part of Tintern Avenue
Green bins
- Whitefield: Randale Drive area, Rufford Drive area, Lily Hill area
- Bury: Sunnybank area
Blue bins
- Radcliffe: Richmond Walk
What happens after reporting a missed bin
- For a missed blue, green or grey bin collection we will post official bags for you to use until your next scheduled collection
- For a missed brown bin collection we will return within 5 working days
- For a missed assisted bin collection we will return within 3 working days