Changes to waste collection rounds from 21 June

  • Our new collection rounds started w/c 21 June
  • Collection days changed for most households, but not all
  • There is no change to how often we empty bins
  • Please bear with our collection crews as they familiarise themselves with their new rounds. 
  • Don't forget to open your information pack delivered to your home to switch to your new collection calendar and to check your collection day
  • If you sign-up for bin alerts we can send you email reminders for all your scheduled collections and updates if we miss or have to delay your collection.  

Why collection rounds are changing

We last reviewed our collection rounds in October 2014, nearly seven years ago. Since then, many new homes have been built and our collection rounds have become out of balance as a result. We now collect from 83,750 homes and some of our rounds take in a lot more properties than others.

By changing the collection rounds we can restore the right balance and provide a more efficient service.

We have also invested in 19 new collection vehicles to improve reliability and provide a better service. We have 12 new vehicles in use and seven more by autumn.

Changing and balancing our collection rounds will:

  • save more than £150,000 per year
  • reduce our mileage by 4600 miles per year
  • reduce our vehicle emissions and help towards our carbon reduction targets
  • ensure our collection service operates efficiently and with just the right number of vehicles and staff

Communicating this change to residents

To ease the introduction of the new collection rounds we:

  • delivered a pre-notification leaflet to all households (between 10 and 28 May)
  • delivered an information pack to all households with a replacement 18-month calendar and a collection day leaflet (delivered between 31 May and 18 June)

Extra one-off collection leaflets were also delivered to those households that would otherwise have waited too long between collection dates as we transitioned from the existing to the new rounds.