Working together with parents/carers relies on having robust and varied communication systems, both formal and informal, that support regular information-sharing between home and college. Information should be shared in a way that is meaningful and accessible to young people and families. When this is done well, it makes a meaningful difference to families’ experiences.
Parents/carers emphasise the importance of feeling listened to and having their concerns acknowledged, even if these concerns do not seem to fit with what is happening in college. A key element to communicating effectively with parents/carers is acknowledging that they are the 'experts' on their children. Other important considerations in supporting good communication and information-sharing between college staff and parents/carers are outlined in the sections on this page.
Effective ways to share information with parents/carers (general points to consider)
- As with all young people, parents/carers will have different views on ways in which they prefer to receive and share information. For some, that may be regular face-to-face contact with a key person in college, whilst for others, this may feel overwhelming. Parents/carers tell us that it is important to ask them what feels best for them and what support would be helpful.
- Building relationships and making links between home and college as early as possible is helpful – this means that any concerns can be addressed early, and transitions to new classes or settings are supported in a timely way – helping everyone feel more confident.
- Having regular, scheduled meetings with parents/carers, as well as informal opportunities to check in (e.g. phone calls or a quick chat at drop off/pick up time), works well. Emails, messages and positive phone calls home are well received and can make a real difference to young people and families.
- Being mindful of the language used to explain young people's needs is important. It is also important that parents/carers and young people are supported to understand terms and phrases that are commonly used within colleges. A jargon-buster has been created, which explains key terms and job roles in SEND, that can be printed and shared with parents/carers. We have also developed a resource that can be shared with parents/carers to help them feel more confident to ask questions about SEND support and provision.