- Be honest and open with parents/carers about the support in place for young people, and how systems and processes for SEND work. Ensure understanding and manage expectations around SEND support in your setting and timeframes, so that everyone understands what is happening, when and why (the Parent/carer section of the Graduated Approach Toolkit has resources to support this).
- It is not possible to get things right all the time; acknowledging mistakes and saying sorry if things go wrong is important. LSMs shared that it is important to never give up on building relationships and connections with .
- An 'open door' policy helps create a welcoming and open ethos and supports parents/carers to feel confident to share ideas and concerns.
- Parents/carers tell us that it is important to work together to find a compromise wherever possible.
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