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Financial help is available through the Household Support Fund or the Bury Support Fund. These are intended to provide short term financial support for food and fuel. This could be because of some unforeseen event, or due to the pressures of the Cost of Living Crisis.

Support provided is based on a household’s income and expenditure, and will range from between £100 and £300, depending on your circumstances and financial hardship. Payments of less than £100 will be paid in certain crisis situations.

When you apply, we will ask about your income and expenditure and to see proof of your bank statements. We will ask you to upload these with your application form.

Make a claim

Please complete the form below.

What happens when you’ve applied

We aim to deal with applications as soon as possible. We will ring you to discuss your claim, and let you know our decision. When we ring you, it will show as an 'unknown' number. If we cannot contact you by phone, this will delay your claim.

Eligible residents will receive payment into their bank account, which will take 2 to 3 days to clear. If you need a payment sooner than this, we can send you a voucher.

Food vouchers are valid for 90 days. You will be sent a code by email, which can be exchanged for a supermarket eGift card.

Fuel vouchers are valid for 30 days. You will be sent a fuel top-up voucher by email or text message to be redeemed at a PayPoint outlet. 

If you don't agree with our decision

We can look at your claim again. We can only do this if you give us new information that we didn't see when we made our original decision.

PayPoint customer guide