Financial help is available through the Household Support Fund. These are small payments intended to provide short term financial support for food and fuel in crisis/emergency situations.
Support provided is based on a household’s income, expenditure, and family circumstances.
When you apply, we will ask about your income and expenditure and to see proof of your bank statements. We will ask you to upload these with your application form.
Make a claim
Please complete the form below.
You will need to register and create an account to access the application form and provide all information requested to enable the council to make a decision.
If you need to pause during the application process the form will still be available for you to complete when you log back into your account.
Please complete and submit your original application and do not attempt to start a new application as you may end up with multiple incomplete claims.
What happens when you’ve applied
We aim to deal with applications within 4 weeks. We will ring you to discuss your claim, and let you know our decision. When we ring you, it will show as an 'unknown' number. If we cannot contact you by phone, this will delay your claim.
Eligible residents will receive payment into their bank account, which will take 2 to 3 days to clear. If you need a payment sooner than this, we can send you a voucher.
Food vouchers are valid for 90 days. You will be sent a code by email, which can be exchanged for a supermarket eGift card.
Fuel vouchers are valid for 30 days. You will be sent a fuel top-up voucher by email or text message to be redeemed at a PayPoint outlet.
If you don't agree with our decision
We can look at your claim again. We can only do this if you give us new information that we didn't see when we made our original decision.
PayPoint customer guide
- PayPointcustomer[16KB]doc file
