Working together with parents/carers relies on having robust and varied communication systems both formal and informal which support regular information-sharing between home and setting or school. Information should be shared in a way that is meaningful and accessible to children and families. Parents/carers emphasise the importance of feeling listened to and having their concerns acknowledged, even if these concerns do not seem to fit with what is happening in the setting. A key element to communicating effectively with parents/carers is acknowledging that they are the 'experts' on their children. Other important considerations in supporting good communication and information-sharing between setting staff and parents/carers is outlined in the sections on this page.