- Parents/carers share that one of the most powerful things staff can do is to acknowledge and appreciate their experiences at home.
- As the 'experts' on their children, parents/carers need to feel listened to with concerns they may report; things may be very different between home and the early years setting. Parents/carers tell us that they feel most supported by SENCOs and staff when they feel heard, and planning is collaborative.
Our Portage Worker really listened to our child’s individual needs and helped us recognise when he was showing signs of moving to the next level.