- Parents/carers tell us that words have power and it is important to be mindful of the language used when talking about children's strengths and difficulties.
- SENCOs tell us that it is important to them to understand and be sensitive to the many different types of families at their setting or school, and to be mindful of the language used to reflect this.
- It is not possible to get things right all the time; acknowledging mistakes and saying sorry if things go wrong is important. SENCOs shared that it is important to never give up on building relationships and connections with families.
- Being honest and open with parents/carers about the support in place for children, and how systems and processes around SEND work, is important. SENCOs tell us that it is helpful to support understanding and manage expectations around SEND support, so that everyone understands what is happening, when and why.
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