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About this notice

This privacy notice is to supplement the information the Council currently makes available about how the organisation collects and holds personal information. It relates specifically to the services and related support it is providing during the current Coronavirus pandemic (Covid-19) and it provides additional privacy information about the services and other related support you have volunteered to assist in the provision of by Bury Community Hubs and the Council's Contact Centre.

Our core data protection obligations and commitments are set out in the Council's privacy notice.

Legal basis for processing

The legal basis for processing your personal information comes from Article 6 of the UK General Data Protection Regulations (UK GDPR). The following sections apply:

  • Article 6(1)(a) - Consent - the data subject has given explicit consent to the processing of those personal data for one or more specified purposes.

How we use your data

We will collect, hold and may share personal information about you for the following purposes and with the following organisations:

  • Recording and logging your involvement as a volunteer
  • logging requests for services, or reporting problems to relevant Council departments and the NHS Bury Clinical Commissioning Group
  • providing updates on the progress of outstanding calls
  • Emergency Services
  • Other NHS agencies
  • Voluntary organisations

Categories of personal data

In order to carry out these purposes we collect the following types of information:

  • your name
  • your address
  • your phone and/or email contact details
  • your date or birth and National Insurance number
  • DBS information

Data retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, and in accordance with relevant legislation.

Data retention periods
Call type Retention period
Switchboard 3 years
Family Information Services 3 years
Elections 3 years
Bury Support Fund 3 years
Environmental and Streetscene 3 years
Planning 3 years
Blue Badges 3 years
NHS Bury Clinical Commissioning Group 3 years
Council Tax 6 years
Benefits 6 years
Business rates 6 years
Covid 19 related services 3 years

Rights of individuals

Information about the following is accessible in our guide to exercising your rights:

  • exercising your rights
  • contacting our Data Protection Officer
  • raising a concern with us, or
  • making a complaint to the Information Commissioner.