Coronavirus - Bury community hubs and contact centre volunteers privacy notice

About this notice

This privacy notice is to supplement the information the Council currently makes available about how the organisation collects and holds personal information. It relates specifically to the services and related support it is providing during the current Coronavirus pandemic (Covid-19) and it provides additional privacy information about the services and other related support you have volunteered to assist in the provision of by Bury Community Hubs and the Council's Contact Centre.

Our core data protection obligations and commitments are set out in the Council's primary privacy notice at  primary privacy notice.

Legal basis for processing

The legal basis for processing your personal information comes from Article 6 of the UK General Data Protection Regulations (UK GDPR). The following sections apply:

  • Article 6(1)(a) - Consent -  the data subject has given explicit consent to the processing of those personal data for one or more specified purposes.

How we use your data

We will collect, hold and may share personal information about you for the following purposes and with the following organisations:

  • Recording and logging your involvement as a volunteer
  • logging requests for services, or reporting problems to relevant Council departments and the NHS Bury Clinical Commissioning Group
  • providing updates on the progress of outstanding calls
  • Emergency Services
  • Other NHS agencies
  • Voluntary organisations

Categories of personal data

In order to carry out these purposes we collect the following types of information:

  • your name
  • your address
  • your phone and/or email contact details
  • your date or birth and National Insurance number
  • DBS information

Data retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, and in accordance with relevant legislation.

Data retention periods
Call typeRetention period
Switchboard3 years
Family Information Services3 years
Elections3 years
Bury Support Fund3 years
Environmental and Streetscene3 years
Planning3 years
Blue Badges3 years
NHS Bury Clinical Commissioning Group3 years
Council Tax6 years
Benefits6 years
Business rates6 years
Covid 19 related services3 years

Rights of individuals

Information about:

  • exercising your rights
  • contacting our Data Protection Officer
  • raising a concern with us, or
  • making a complaint to the Information Commissioner

is accessible in our guide: guide to exercising your rights.

Contact for Privacy