Six Town Housing is committed to providing a fair, accessible and effective complaints service. Complaints are handled through a Service Level Agreement with Bury Council, ensuring concerns are investigated consistently and in line with the Housing Ombudsman's Complaint Handling Code.
Here is our Annual Complaints Performance and Learning Report, which explains how many complaints we received, what we learned from them and the improvements we have made as a result.
We are also required to complete a Complaint Handling Code Self-Assessment and submit this, alongside our annual report and governing body response, to the Housing Ombudsman Service (HOS), the independent regulator responsible for overseeing complaint handling across social housing landlords in England.
The documents below provide transparency about our complaint performance, compliance with the Complaint Handling Code, and how resident feedback is helping to improve services.
Available Documents Below
- Complaints Policy
- Annual Complaints Performance and Learning Report
- Complaint Handling Code Self-Assessment
- Governing Body Response Statement
- STH Complaints Policy[616KB]pdf file
- pdf file
- pdf file
- pdf file
