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Listening to you, Improving together

We’re committed to listening to our tenants and acting on the feedback you share with us. Your suggestions help us improve our services, make things easier to access, and ensure we’re meeting the needs of our communities. Here are some of the changes we’ve made recently based on what you told us.

You Said

We Did

 
More Community Walkabouts are needed. We set up a continuous programme of community walkabouts on estates across Bury which gives you the chance to log any issues or repairs that need dealing with directly with members of staff. 
Mosses House asked for support to increase social interaction among their residents. Using funding from our Community Grant, we established a weekly coffee morning to create a welcoming space for connection and conversation. The residents have now introduced a lunch every six weeks, offering another opportunity for social engagement and helping to reduce isolation within the scheme.  
Increased awareness and confidence in staying safe from scams.

We delivered scam awareness sessions with Age UK.

Increased participation and engagement at Independent Living Schemes

We supported tenant-led VE Day events through funding and coordination.

You were concerned about fly tipping in your communities.

We have purchased camera equipment to help identify those responsible and take appropriate action. These will be prioritised in hotspot areas.

  

You wanted us to work more closely with the police and partners.

We now work closely with Greater Manchester Police and Adult Social Care through a new joint cuckooing policy, helping us better support vulnerable residents.

We attend local PACT meetings to hear your concerns and take action, and we regularly meet with neighbourhood police and other partners to review cases and make sure residents get the right support.

  

You needed better tools to deal with noise issues, particularly noise travelling between properties.

We’ve strengthened our approach by learning from best practice and have invested in new noise monitoring equipment to help us assess and respond to complaints more effectively where appropriate.

  

Tenants told us that the formal Complaints process was difficult to understand

We established a Tenant Complaints Review Group. This group has reviewed and simplified the ‘How to Complain’ poster, made it easier to submit a complaint via the website, and are helping to ensure the overall process is more accessible, clearer and user‑friendly for all tenants.

  

Tenants wanted policies to better reflect tenants’ needs and experiences.

We co-designed a new Pets Policy and Vulnerability Policy with tenants, taking on board their feedback to ensure they are fair, clear and responsive to residents’ needs.

  

We’re always looking for tenants who want to help shape and improve our housing services. If you have ideas, feedback, or suggestions about how we can do things better, we’d love to hear from you.

Whether you want to take part in a one‑off survey, join a regular group, or simply share your thoughts, your voice makes a real difference. Please get in touch with us if you’d like to get involved or have feedback you’d like us to consider. Find out more here.