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Listening to you, Improving together

We’re committed to listening to our tenants and acting on the feedback you share with us. Your suggestions help us improve our services, make things easier to access, and ensure we’re meeting the needs of our communities. Here are some of the changes we’ve made recently based on what you told us.

You Said

We Did

 
More Community Walkabouts are needed. We set up a continuous programme of community walkabouts on estates across Bury which gives you the chance to log any issues or repairs that need dealing with directly with members of staff. 
Mosses House asked for support to increase social interaction among their residents. Using funding from our Community Grant, we established a weekly coffee morning to create a welcoming space for connection and conversation. The residents have now introduced a lunch every six weeks, offering another opportunity for social engagement and helping to reduce isolation within the scheme.  
Increased awareness and confidence in staying safe from scams.

We delivered scam awareness sessions with Age UK.

Increased participation and engagement at Independent Living Schemes

We supported tenant-led VE Day events through funding and coordination.

We’re always looking for tenants who want to help shape and improve our housing services. If you have ideas, feedback, or suggestions about how we can do things better, we’d love to hear from you.

Whether you want to take part in a one‑off survey, join a regular group, or simply share your thoughts, your voice makes a real difference. Please get in touch with us if you’d like to get involved or have feedback you’d like us to consider. Find out more here.