Our Regulator of Social Housing Judgement
On November 11 2026, the judgment for Bury Housing Services independent inspection by the Regulator of Social Housing was released.
The regulator investigated how well we deliver the required outcomes of the Consumer Standards which were set by the Social Housing (Regulation) Act 2023.
The regulator awarded the council a C3 grading. This means it has identified serious failings in some of the standards we are expected to meet as your landlord, and that significant improvements are needed.
The full judgement is published by the Regulator of Social Housing on GOV.UK. It can be found here.
Our Improvement Plan
The regulator found that, although our reported compliance with most health and safety requirements was good, we couldn't provide sufficient assurance about the accuracy of that information or demonstrate that all required safety work had been completed. It also identified weaknesses in how we manage outstanding fire safety work, damp and mould, and repairs.
It also found that we haven’t always given tenants clear, accessible information about our services or enough opportunities to influence decisions and hold us to account.
The regulator recognised improvements already underway, including reductions in overdue repairs and work to improve the accuracy of our information. It also made clear that we need to demonstrate consistently better services and outcomes for tenants.
We are continuing to address outstanding safety work, improve repairs and strengthen the information we hold about our homes. The regulator will monitor our progress closely.
How can tenants get involved?
We know we need to do more to listen to tenants and involve you in decisions about your homes and services. We’re reviewing how tenants can have a greater say, receive information in ways that work for them and scrutinise our performance. We’ll keep you informed about improvements through our housing communications.
Here are some of the changes we’ve made recently based on what you told us.
We wrote a letter to all tenants on November 11 2026, to inform them of these results, what our next steps were and how they will be involved. It can be found here.
If you’re worried about the safety or condition of your home, have an outstanding repair, or want to ask a question about the inspection findings, please contact our Housing Services team here.