Compliments
We are always pleased to hear from people using our services who want to compliment any of our colleagues or the service they receive. We want to know from users of our services what they consider we do well.
Before making a complaint
If you are contacting us for the first time to request a service or report a problem, please give us the opportunity to sort out the issue.
You can tell us that we need to review or investigate something by our report it online forms. We hope to resolve most complaints this way, as it lets us put things right quickly so that you receive the service you deserve.
Make a formal complaint
Please submit a complaint to us if you have raised an issue with one of our council services and you're concerned about:
- the service you received
- the actions we took
- the lack of action we took.
We will do our best to resolve the matter.
Please raise your complaint using the appropriate complaint form related to the service you have concerns about.
- Adult Social Care services
- Children's services
- Schools
- Councillors
- Six Town Housing
- Trading Standards, including complaints about goods and services provided by businesses or traders.
To complain about any other council service not listed above, please use our online form:
Alternatively you can:
- call 0161 253 5000
- write to Customer Services, Town Hall, Knowsley Street, Bury, Lancashire, BL9 0SW
- visit any Bury Council office.
What happens after you have made a complaint?
We will acknowledge your complaint within 5 working days. The issue will be investigated by a manager who is not involved in the reason for your complaint.
You will receive a response within 20 working days of receiving your complaint. If we have not completed our investigation within 20 working days we will let you know and advise when we will provide a full response.
Further information about how we respond to complaints can be found in our complaints procedure.