Use this form to tell us if you’re having an issue with one of our online services.
Online services you can report issues with
- MyBury account
- Bin collection email reminders (collection dates and alerts)
- Benefits and Council Tax Portal (OPENPortal)
- Payment portal
This form is not for reporting missed bin collections. If your bin has not been emptied, please do not use this form.
To find out what to do if your bin was not emptied on your collection day see: Report a missed bin collection
Before you start
Please answer each question as clearly and accurately as you can. This will help us understand the problem quickly and resolve it as efficiently as possible.
What we’ll ask you
When you report an issue, we’ll ask for:
- The online service you’re having trouble with
- The email address you used to register
- A description of the issue (the more detail you can provide, the better)
- A screenshot of the error message, if you have one
Report an issue
What happens next
Once you’ve submitted the form, we’ll investigate the issue and get back to you as soon as possible.