Tenant Satisfaction Measures
Our Tenant Satisfaction Measures find out tenant's day-to-day satisfaction with the service provided and tenant's opinions on our compliance with all matters around home safety. They help us to improve so that we can provide the best possible service for our tenants. View our monthly results below:
69% of tenants are satisfied with the service provided by us.
69% of tenants are satisfied with the overall repairs service over the last 12 months.
66% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
69% of tenants are satisfied that we provide a home that is well maintained.
70% of tenants are satisfied that we provide a home that is safe.
59% of tenants are satisfied that we listen to their views and act upon them.
60% of tenants are satisfied that we keep them informed about things that matter to them.
75% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
28% of tenants are satisfied with our approach to complaints handling.
65% of tenants are satisfied that we keep communal areas clean and well-maintained.
52% of tenants are satisfied that we make a positive contribution to their neighbourhood.
52% of tenants are satisfied with our approach to handling anti-social behaviour.
71% of tenants are satisfied with the service provided by us.
73% of tenants are satisfied with the overall repairs service over the last 12 months.
69% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
62% of tenants are satisfied that we provide a home that is well maintained.
60% of tenants are satisfied that we provide a home that is safe.
58% of tenants are satisfied that we listen to their views and act upon them.
65% of tenants are satisfied that we keep them informed about things that matter to them.
75% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
27% of tenants are satisfied with our approach to complaints handling.
57% of tenants are satisfied that we keep communal areas clean and well-maintained.
53% of tenants are satisfied that we make a positive contribution to their neighbourhood.
55% of tenants are satisfied with our approach to handling anti-social behaviour.
77% of tenants are satisfied with the service provided by us.
75% of tenants are satisfied with the overall repairs service over the last 12 months.
68% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
69% of tenants are satisfied that we provide a home that is well maintained.
71% of tenants are satisfied that we provide a home that is safe.
60% of tenants are satisfied that we listen to their views and act upon them.
67% of tenants are satisfied that we keep them informed about things that matter to them.
71% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
33% of tenants are satisfied with our approach to complaints handling.
66% of tenants are satisfied that we keep communal areas clean and well-maintained.
55% of tenants are satisfied that we make a positive contribution to their neighbourhood.
42% of tenants are satisfied with our approach to handling anti-social behaviour.
68% of tenants are satisfied with the service provided by us.
68% of tenants are satisfied with the overall repairs service over the last 12 months.
68% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
61% of tenants are satisfied that we keep them informed about things that matter to them.
64% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
24% of tenants are satisfied with our approach to complaints handling.
63% of tenants are satisfied that we provide a home that is well maintained.
63% of tenants are satisfied that we provide a home that is safe.
50% of tenants are satisfied that we listen to their views and act upon them.
40% of tenants are satisfied that we keep communal areas clean and well-maintained.
57% of tenants are satisfied that we make a positive contribution to their neighbourhood.
44% of tenants are satisfied with our approach to handling anti-social behaviour.
74% of tenants are satisfied with the service provided by us.
81% of tenants are satisfied with the overall repairs service over the last 12 months.
80% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
72% of tenants are satisfied that we keep them informed about things that matter to them.
78% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
34% of tenants are satisfied with our approach to complaints handling.
71% of tenants are satisfied that we provide a home that is well maintained.
76% of tenants are satisfied that we provide a home that is safe.
59% of tenants are satisfied that we listen to their views and act upon them.
51% of tenants are satisfied that we keep communal areas clean and well-maintained.
62% of tenants are satisfied that we make a positive contribution to their neighbourhood.
50% of tenants are satisfied with our approach to handling anti-social behaviour.
63% of tenants are satisfied with the service provided by us.
74% of tenants are satisfied with the overall repairs service over the last 12 months.
76% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
63% of tenants are satisfied that we keep them informed about things that matter to them.
72% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
39% of tenants are satisfied with our approach to complaints handling.
64% of tenants are satisfied that we provide a home that is well maintained.
64% of tenants are satisfied that we provide a home that is safe.
60% of tenants are satisfied that we listen to their views and act upon them.
56% of tenants are satisfied that we keep communal areas clean and well-maintained.
54% of tenants are satisfied that we make a positive contribution to their neighbourhood.
49% of tenants are satisfied with our approach to handling anti-social behaviour.
76% of tenants are satisfied with the service provided by us.
85% of tenants are satisfied with the overall repairs service over the last 12 months.
86% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
65% of tenants are satisfied that we keep them informed about things that matter to them.
75% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
41% of tenants are satisfied with our approach to complaints handling.
67% of tenants are satisfied that we provide a home that is well maintained.
76% of tenants are satisfied that we provide a home that is safe.
57% of tenants are satisfied that we listen to their views and act upon them.
65% of tenants are satisfied that we keep communal areas clean and well-maintained.
54% of tenants are satisfied that we make a positive contribution to their neighbourhood.
50% of tenants are satisfied with our approach to handling anti-social behaviour.
68% of tenants are satisfied with the service provided by us.
80% of tenants are satisfied with the overall repairs service over the last 12 months.
74% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
70% of tenants are satisfied that we keep them informed about things that matter to them.
85% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
50% of tenants are satisfied with our approach to complaints handling.
69% of tenants are satisfied that we provide a home that is well maintained.
73% of tenants are satisfied that we provide a home that is safe.
61% of tenants are satisfied that we listen to their views and act upon them.
48% of tenants are satisfied that we keep communal areas clean and well-maintained.
55% of tenants are satisfied that we make a positive contribution to their neighbourhood.
50% of tenants are satisfied with our approach to handling anti-social behaviour.
68% of tenants are satisfied with the service provided by us.
73% of tenants are satisfied with the overall repairs service over the last 12 months.
68% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
66% of tenants are satisfied that we keep them informed about things that matter to them.
74% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
52% of tenants are satisfied with our approach to complaints handling.
60% of tenants are satisfied that we provide a home that is well maintained.
68% of tenants are satisfied that we provide a home that is safe.
50% of tenants are satisfied that we listen to their views and act upon them.
60% of tenants are satisfied that we keep communal areas clean and well-maintained.
43% of tenants are satisfied that we make a positive contribution to their neighbourhood.
52% of tenants are satisfied with our approach to handling anti-social behaviour.
69% of tenants are satisfied with the service provided by us.
77% of tenants are satisfied with the overall repairs service over the last 12 months.
62% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
62% of tenants are satisfied that we keep them informed about things that matter to them.
72% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
36% of tenants are satisfied with our approach to complaints handling.
68% of tenants are satisfied that we provide a home that is well maintained.
64% of tenants are satisfied that we provide a home that is safe.
56% of tenants are satisfied that we listen to their views and act upon them.
56% of tenants are satisfied that we keep communal areas clean and well-maintained.
53% of tenants are satisfied that we make a positive contribution to their neighbourhood.
53% of tenants are satisfied with our approach to handling anti-social behaviour.
68% of tenants are satisfied with the service provided by us.
70% of tenants are satisfied with the overall repairs service over the last 12 months.
64% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
57% of tenants are satisfied that we keep them informed about things that matter to them.
68% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
28% of tenants are satisfied with our approach to complaints handling.
61% of tenants are satisfied that we provide a home that is well maintained.
61% of tenants are satisfied that we provide a home that is safe.
53% of tenants are satisfied that we listen to their views and act upon them.
64% of tenants are satisfied that we keep communal areas clean and well-maintained.
52% of tenants are satisfied that we make a positive contribution to their neighbourhood.
42% of tenants are satisfied with our approach to handling anti-social behaviour.
74% of tenants are satisfied with the service provided by us.
73% of tenants are satisfied with the overall repairs service over the last 12 months.
80% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
66% of tenants are satisfied that we keep them informed about things that matter to them.
71% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
30% of tenants are satisfied with our approach to complaints handling.
61% of tenants are satisfied that we provide a home that is well maintained.
70% of tenants are satisfied that we provide a home that is safe.
57% of tenants are satisfied that we listen to their views and act upon them.
64% of tenants are satisfied that we keep communal areas clean and well-maintained.
58% of tenants are satisfied that we make a positive contribution to their neighbourhood.
49% of tenants are satisfied with our approach to handling anti-social behaviour.
70% of tenants are satisfied with the service provided by us.
77% of tenants are satisfied with the overall repairs service over the last 12 months.
75% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
72% of tenants are satisfied that we keep them informed about things that matter to them.
81% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
43% of tenants are satisfied with our approach to complaints handling.
74% of tenants are satisfied that we provide a home that is well maintained.
77% of tenants are satisfied that we provide a home that is safe.
63% of tenants are satisfied that we listen to their views and act upon them.
69% of tenants are satisfied that we keep communal areas clean and well-maintained.
66% of tenants are satisfied that we make a positive contribution to their neighbourhood.
52% of tenants are satisfied with our approach to handling anti-social behaviour.
62% of tenants are satisfied with the service provided by us.
70% of tenants are satisfied with the overall repairs service over the last 12 months.
72% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
58% of tenants are satisfied that we keep them informed about things that matter to them.
60% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
44% of tenants are satisfied with our approach to complaints handling.
65% of tenants are satisfied that we provide a home that is well maintained.
43% of tenants are satisfied that we provide a home that is safe.
44% of tenants are satisfied that we listen to their views and act upon them.
45% of tenants are satisfied that we keep communal areas clean and well-maintained.
51% of tenants are satisfied that we make a positive contribution to their neighbourhood.
41% of tenants are satisfied with our approach to handling anti-social behaviour.
76% of tenants are satisfied with the service provided by us.
80% of tenants are satisfied with the overall repairs service over the last 12 months.
74% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
67% of tenants are satisfied that we keep them informed about things that matter to them.
74% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
39% of tenants are satisfied with our approach to complaints handling.
73% of tenants are satisfied that we provide a home that is well maintained.
76% of tenants are satisfied that we provide a home that is safe.
61% of tenants are satisfied that we listen to their views and act upon them.
65% of tenants are satisfied that we keep communal areas clean and well-maintained.
60% of tenants are satisfied that we make a positive contribution to their neighbourhood.
54% of tenants are satisfied with our approach to handling anti-social behaviour.
70% of tenants are satisfied with the service provided by us.
72% of tenants are satisfied with the overall repairs service over the last 12 months.
71% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
54% of tenants are satisfied that we keep them informed about things that matter to them.
74% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
48% of tenants are satisfied with our approach to complaints handling.
77% of tenants are satisfied that we provide a home that is well maintained.
73% of tenants are satisfied that we provide a home that is safe.
60% of tenants are satisfied that we listen to their views and act upon them.
44% of tenants are satisfied that we keep communal areas clean and well-maintained.
60% of tenants are satisfied that we make a positive contribution to their neighbourhood.
47% of tenants are satisfied with our approach to handling anti-social behaviour.
77% of tenants are satisfied with the service provided by us.
76% of tenants are satisfied with the overall repairs service over the last 12 months.
69% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
51% of tenants are satisfied that we keep them informed about things that matter to them.
72% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
33% of tenants are satisfied with our approach to complaints handling.
73% of tenants are satisfied that we provide a home that is well maintained.
75% of tenants are satisfied that we provide a home that is safe.
61% of tenants are satisfied that we listen to their views and act upon them.
56% of tenants are satisfied that we keep communal areas clean and well-maintained.
62% of tenants are satisfied that we make a positive contribution to their neighbourhood.
63% of tenants are satisfied with our approach to handling anti-social behaviour.
83% of tenants are satisfied with the service provided by us.
81% of tenants are satisfied with the overall repairs service over the last 12 months.
78% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
72% of tenants are satisfied that we keep them informed about things that matter to them.
78% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
39% of tenants are satisfied with our approach to complaints handling.
75% of tenants are satisfied that we provide a home that is well maintained.
84% of tenants are satisfied that we provide a home that is safe.
69% of tenants are satisfied that we listen to their views and act upon them.
63% of tenants are satisfied that we keep communal areas clean and well-maintained.
69% of tenants are satisfied that we make a positive contribution to their neighbourhood.
61% of tenants are satisfied with our approach to handling anti-social behaviour.
79% of tenants are satisfied with the service provided by us.
91% of tenants are satisfied with the overall repairs service over the last 12 months.
77% of tenants are satisfied with the time taken to complete their most recent repair after they reported it.
68% of tenants are satisfied that we keep them informed about things that matter to them.
74% of tenants agree with the following statement, “Bury Housing Services treat me fairly and with respect?”
33% of tenants are satisfied with our approach to complaints handling.
75% of tenants are satisfied that we provide a home that is well maintained.
81% of tenants are satisfied that we provide a home that is safe.
50% of tenants are satisfied that we listen to their views and act upon them.
60% of tenants are satisfied that we keep communal areas clean and well-maintained.
56% of tenants are satisfied that we make a positive contribution to their neighbourhood.
46% of tenants are satisfied with our approach to handling anti-social behaviour.
Performance Scorecards
Our performance scorecards will show how compliant we are with repairs, health and safety, and more. view our monthly performance results below.
Proportion of homes for which all required gas safety checks have been carried out – 99.97%
Percentage of homes for which all required fire risk assessments have been carried out - 100%
Percentage of homes for which all required asbestos management surveys or re-inspections have been carried out - 100%
Percentage of homes for which all required legionella risk assessments have been carried out - 94.44%
Percentage of homes for which all required communal passenger lift safety checks have been carried out – 100%
Anti-social behaviour cases (relative to the size of the landlord) - 0.94
Anti-social behaviour cases (relative to the size of the landlord) that involve hate incidents - 1
Complaints (relative to the size of the landlord) - formal Stage 1 - 0.27
Complaints (relative to the size of the landlord) - formal Stage 2 - 0.13
Complaints responded to within Complaint Handling Code timescales - Stage 1 – 100%
Complaints responded to within Complaint Handling Code timescales - Stage 2- 100%
Percentage of homes that do not meet the Decent Homes Standard- 0.46%
Percentage of non-emergency repairs completed within landlord's target timescale - 79.49%
Percentage of emergency repairs completed within landlord's target timescale - 99.39%
Proportion of homes for which all required gas safety checks have been carried out – 99.97%
Percentage of homes for which all required fire risk assessments have been carried out - 100%
Percentage of homes for which all required asbestos management surveys or re-inspections have been carried out - 100%
Percentage of homes for which all required legionella risk assessments have been carried out - 94.44%
Percentage of homes for which all required communal passenger lift safety checks have been carried out – 100%
Anti-social behaviour cases (relative to the size of the landlord) - 0.94
Anti-social behaviour cases (relative to the size of the landlord) that involve hate incidents - 0
Complaints (relative to the size of the landlord) - formal Stage 1 - 0.68
Complaints (relative to the size of the landlord) - formal Stage 2 - 0.14
Complaints responded to within Complaint Handling Code timescales - Stage 1 – 100%
Complaints responded to within Complaint Handling Code timescales - Stage 2- 67%
Percentage of homes that do not meet the Decent Homes Standard- 0.72%
Percentage of non-emergency repairs completed within landlord's target timescale - 73.89%
Percentage of emergency repairs completed within landlord's target timescale - 99.53%
Proportion of homes for which all required gas safety checks have been carried out – 99.93%
Percentage of homes for which all required fire risk assessments have been carried out - 100%
Percentage of homes for which all required asbestos management surveys or re-inspections have been carried out- 100%
Percentage of homes for which all required legionella risk assessments have been carried out - 94.44%
Percentage of homes for which all required communal passenger lift safety checks have been carried out-100%
Anti-social behaviour cases (relative to the size of the landlord) – 2.45
Anti-social behaviour cases (relative to the size of the landlord) that involve hate incidents - 0
Complaints (relative to the size of the landlord) - formal Stage 1- 0.68
Complaints (relative to the size of the landlord) - formal Stage 2 - 0.14
Complaints responded to within Complaint Handling Code timescales - Stage 1 -100%
Complaints responded to within Complaint Handling Code timescales - Stage 2 – 0%
Percentage of homes that do not meet the Decent Homes Standard - 0.73%
Percentage of non-emergency repairs completed within landlord's target timescale - 74.63%
Percentage of emergency repairs completed within landlord's target timescale - 100%
Percentage of homes for which all required asbestos management surveys or re-inspections have been carried out (communal) – 100%
Percentage of homes for which all required legionella risk assessments have been carried out - 94.44%
Percentage of homes for which all required communal passenger lift safety checks have been carried out - 100%
Percentage of homes for which all required fire risk assessments have been carried out (communal) – 100%
Percentage of homes for which all required gas safety checks have been carried out - 99.99%
Number of properties where damp was identified - 8
Periodic electrical testing compliance – 96.23%
Percentage of homes for which all required asbestos management surveys or re-inspections have been carried out (communal) – 100%
Percentage of homes for which all required legionella risk assessments have been carried out - 94.44%
Percentage of homes for which all required communal passenger lift safety checks have been carried out - 100%
Percentage of homes for which all required fire risk assessments have been carried out (communal) – 100%
Percentage of homes for which all required gas safety checks have been carried out - 100%
Periodic electrical testing compliance – 96.32%
Number of properties where damp was identified - 13
Percentage of homes for which all required asbestos management surveys or re-inspections have been carried out (communal) – 100%
Percentage of homes for which all required legionella risk assessments have been carried out - 94.44%
Percentage of homes for which all required communal passenger lift safety checks have been carried out - 100%
Percentage of homes for which all required fire risk assessments have been carried out (communal) – 100%
Percentage of homes for which all required gas safety checks have been carried out - 100%
Number of properties where damp was identified - 32
Number of non-decent homes - 0.69%
Tenants who reported that they were satisfied with the overall service – 76.19%
Periodic electrical testing compliance – 95.77%
Percentage of homes for which all required asbestos management surveys or re-inspections have been carried out (communal) – 100%
Percentage of homes for which all required legionella risk assessments have been carried out - 100%
Percentage of homes for which all required communal passenger lift safety checks have been carried out - 100%
Percentage of homes for which all required fire risk assessments have been carried out (communal) – 100%
Percentage of homes for which all required gas safety checks have been carried out - 100%
Number of properties where damp was identified - 14
Number of non-decent homes - 0.74%
Tenants who reported that they were satisfied with the overall service - 68.49%
Periodic electrical testing compliance – 95.97%
Percentage of homes for which all required asbestos management surveys or re-inspections have been carried out (communal) – 100%
Percentage of homes for which all required legionella risk assessments have been carried out - 100%
Percentage of homes for which all required communal passenger lift safety checks have been carried out - 100%
Percentage of homes for which all required fire risk assessments have been carried out (communal) – 100%
Percentage of homes for which all required gas safety checks have been carried out - 100%
Number of properties where damp was identified - 5
Number of non-decent homes - 0.84%
Tenants who reported that they were satisfied with the overall service - 68.94%
Periodic electrical testing compliance – 96.03%
Percentage of homes for which all required asbestos management surveys or re-inspections have been carried out (communal) – 100%
Percentage of homes for which all required legionella risk assessments have been carried out - 100%
Percentage of homes for which all required communal passenger lift safety checks have been carried out - 100%
Percentage of homes for which all required fire risk assessments have been carried out (communal) – 100%
Percentage of homes for which all required gas safety checks have been carried out - 100%
Number of properties where damp was identified - 22
Number of non-decent homes - 0.58%
Tenants who reported that they were satisfied with the overall service - 73.62%
Periodic electrical testing compliance – 94.45%
Tenant Satisfaction Measures Report and performance generated from Management Information Reports 23-24
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