Coronavirus (COVID-19) - support with your Council Tax

This page was last reviewed on 14 August 2020.

The coronavirus outbreak is having a significant impact on residents of the borough and many people are contacting us to say they are struggling to pay Council Tax. If you are still able to make payment as shown on your last bill, it's important that you do this.

If you cannot pay your Council Tax this month

Can you claim Council Tax Support?

If your household has a low income you may be able to get Council Tax Support.

If you have claimed Universal Credit, you need to claim help with your Council Tax separately from us. You can make a claim even if you're waiting on the outcome of other benefits such as Universal Credit.

Check if you are eligible for Council Tax Support and make a claim 

Is there any other help available from the government?

The government's GOV.UK web site is regularly updated with information about all the measures being taken to support people through the coronavirus pandemic. These are being updated daily as new measures are announced.

Visit Gov.uk - Coronavirus for more information.

Council Tax Hardship Fund for low income households

The government promised up to £150 to help low income households with their Council Tax. To qualify all of the following need to apply:

  • you are entitled to Council Tax Support
  • you are of working age
  • there is a shortfall between your Council Tax Support and the amount of Council Tax you are charged

You do not have to apply for this extra benefit. New Council Tax bills were issued in the middle of May 2020 to eligible households.

Suspending recovery action

We suspended the sending of reminders and all other recovery notices until the end of June 2020. We have been receiving a high level of new claims for Council Tax Support, and this was to give residents breathing space until their new claims were processed. We have now started to contact people with arrears to ask them to get in touch with us to discuss their payment options.

Other ways we can help

If you're not eligible for Council Tax Support we may be able to agree a special payment plan. This will depend on your circumstances and may take the form of:

  • moving your instalment date
  • increasing the number of your instalments from 10 to 12, if you haven't already done so - this can reduce the amount you have to pay each month
  • deferring a month's payment

Contacting us

Our Contact Centre is receiving high levels of calls, and we are focusing on helping residents who need essential services.

If you need to get in touch please use the eform in the Contact us section at the bottom of this page. We will come back to you as promptly as possible.

If you do have to ring you may find that you have to wait longer than normal. Thank you for your patience. We will continue to adapt our processes as the situation evolves.

Contact for Council Tax