Homeless review request

You can ask the Council to review certain decisions on your homelessness case.

When can I ask for a review?

You must ask for a review within 21 days of the decision. If you are outside this time, you do not have a right to a review. We may consider it however, if you show that exceptional circumstances caused you to be late.

How do I request a review?

Write to: The Head of Homelessness and Housing Options, Town Hall, Knowsley Street, Bury, BL9 0SW.

Email: hat@bury.gov.uk.

Telephone: 0161 253 5537.

Can I get help with my request for a review?

You may find that an independent legal or specialist housing advisor can help you with this process. You may also wish to provide new information, in which case you may need the help of professionals, such as social workers or doctors, who know about your situation.

Who will deal with my review?

Your review will be carried out by an officer in the Council who wasn't involved in the original decision and will be senior to the officer who made the original decision.

How long will it take?

Depending on which decision you have requested to be reviewed will depend on how long the Council have to complete the review. You will be advised of the deadline when we acknowledge your request for a review. However, in some cases the process can take longer and it may be necessary for you, your representative or the reviewing officer to ask for an extension to complete the review. We will always provide you with a review decision in writing.

What if I think the review decision is still wrong?

If you still believe the Council has made an unlawful decision, the law allows you to seek a County Court Appeal (section 204 of the 1996 Act). You must apply to the County Court within 21 days of the notification of the review decision and on a point of law. It is recommended that you obtain legal advice if you do seek such an appeal.

Contact for Homeless Assessment & Support Service