Accessibility statement for Bury Council website

This website is run by Bury Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader, for example, the latest versions of JAWS, VoiceOver, Narrator etc., some of which are free (such as NVDA)
  • view most of the website on mobile devices without you having to scroll from side to side

We've also made the website text as simple as possible to understand.

Ability Net has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some of our systems pages (for example: library catalogue; online school admissions, etc.) may not be fully accessible
  • you cannot modify the line height or spacing of text
  • some pages and document attachments are not written in plain English
  • live Council meetings streamed for us on a different site, do not have captions
  • some of our older video content may not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • some of our online forms have instructional text which does not get read out by screen reader software
  • most older PDF documents and some newer PDF documents are not fully accessible:
    • some tables do not have row headings
    • some documents have poor colour contrast
    • some images do not have image descriptions
    • some heading elements are not consistent

Each department and section which publishes content on is responsible for making sure it meets the accessibility regulations. We will update the statement when issues are fixed or when we expect them to be fixed.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF documents, large print, easy read, or audio recording, then please contact the section whose details appear on the page you require information about.

We'll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us using the contact details at the end of this page.

 It would be helpful if you include the following:

  • the URL(s)(web address) of the page(s) that you are having difficulties with
  • the nature of your disability, if any
  • a description of the problem
  • your email address and name
  • the format you need - for example, plain text, large print or audio CD

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Contact details are available on most pages. These contact details change, depending on which page you are on.

Technical information about this website's accessibility

Bury Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the - Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non accessible for the following reasons.

Non compliance with the accessibility regulations

  1. Some tables in content (especially in PDF documents) do not have table row headers when needed. This means assistive technologies will not read the tables correctly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  2. Some tables do not display properly on mobile devices and require the use of left and right scrolling or using the device on its side.
  3. Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
  4. Some pages have duplicate titles. This may make it difficult for users to orient themselves and find the right content. This fails WCAG 2.4.2 success criterion (Page Titled).
  5. Some pages cannot be found through more than one type of navigation. This fails WCAG 2.1 success criterion 2.4.5 (Multiple Ways).
  6. Some content looks like headings but is not. This makes it difficult for screen reader users to navigate the page. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  7. Some documents have poor colour contrast. This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour).
  8. Many documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.

When we publish new content we'll make sure our use of images meets accessibility standards.

Note: There will occasionally be some images which are very temporary and contain information not needed to access Council services (for example, statistical data presented as graphics on our coronavirus pages) may not be compliant. Please contact us if you require such information in an accessible format.

Some of our PDF and Word documents are essential to providing our services. For example, we have PDF documents with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages or online forms as they come up for review.

Any new PDF or Word documents we publish will usually be compliant with the accessibility regulations but there are some exceptions to this (which may only be partially compliant):

  • very complex PDF documents which are non-essential for accessing our services such as complex tables in the statement of accounts documents
  • documents which are specifically designed to be downloaded for use as posters or flyers (in such cases, information contained in these documents will be available as text on the web page)
  • maps, building plans, historical archive scans etc.

Disproportionate burden

Some documents that are supplied to us by other organisations may not be edited to make them accessible.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a 'label' tag. We are in the process of replacing forms which have these issues and plan to have them all fixed as they come up for review.

Many of our forms are built and hosted through third party software and 'skinned' to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

Sub sites and third party sites

Some services are provided through this web site but are actually seperate sites (often skinned to look like this site). Many of these sites have some accessibility issues:

Sub site and third party site accessibility and usability issues
SiteIssues (some minor issues are not listed)
Adult education coursesLinks in body use colour only, low contrast issues, course information PDF documents not mobile friendly
arc4 surveys (housing)Orphaned form labels, no heading structure, table (not mobile friendy), tab stop issues making keyboard navigation difficult, small text size
Benefit claim formLow contrast issues, no indication of mandatory fields (until end of page)
Bury archives onlineSkipped heading levels, empty headings, missing form labels, empty buttons, empty links, missing alt text, not mobile friendly
Bury Council payments (NSL)Missing form labels, empty links, low contrast issues, not fully mobile friendly
Bury home options - Bid for propertiesMissing form labels, missing alternative text (or wrong alt text), no document language, empty table headings, low contrast issues, not mobile friendly
Bury leisure onlineNo document language, empty links, skipped heading levels, suspicious link text ( here), low contrast issues, use of non-compliant "capcha", redundant links, very small text, empty table header, missing fieldsets
Bury libraries computer booking applicationNot mobile friendly
Bury licensing registerLinks in tables use colour only (or no colour differentiation), not fully mobile friendly
Bury support fund applicationMissing form labels, no document language, empty information help, not mobile friendly
Council Decisions (Your Councillors)No document language, missing form labels, unlabeled form control with title, multiple links with same name going to different web pages, missing alternative text on some images, PDFs do not meet accessibility standards (due to issues with tables, lists, heading structure, and others)
E-store - register and login pageLinked images missing alternative text, missing form labels, low contrast issues, not mobile friendly
Housing assistance referral portalMissing alternative text, missing and orphaned form labels, missing fieldset, no document language
Housing customer portalLinked image missing alternative text, missing and orphaned form labels, missing first level heading, skipped heading,no document language, very low contrast
iTrent self-serviceMissing form labels, empty headings
Library catalogueMissing form labels, missing fieldsets, empty table headers, empty links, low contrast issues
Maps - Brownfield land register sites in BuryMissing form labels, empty form labels, no document language, empty buttons, not mobile friendly
Online land charges submission mapsMissing alternative text, missing form labels, no document language, low contrast issues, not mobile friendly
Online schools admissionsMissing form labels, no document language, low contrast
Pay parking finesContrast errors
Planning - ApplicationsImage buttons missing alternative text, linked images missing alternative text, missing form labels, document language missing, empty table headers, low contrast issues
Planning portal - Fee calculatorMissing form labels, no document language

Please note that some of the above issues may now be fixed. The table above will be updated as we test and review each of these systems.

Content that is not within the scope of the accessibility regulations

PDF and other documents

Many of our older PDF and Word documents do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDF or other documents published before 23 September 2018 if they're not essential to providing our services.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live). We do not plan to add captions to live video streams because live video is exempt in the accessibility regulations.

How we tested this website

This website was last fully tested in 2016. We test sample pages at regular intervals using accessiblity tools such as Wave - Web AIM web accessibility evaluation toolAccessibility Insights etc.

We also test:

  • all new page templates that we introduce
  • system pages, skinned to look like our site
  • online forms

Contact for Web team (technical)