When you report your repair, an appointment will be offered that is convenient for you. You can choose an appointment for any weekday (Monday to Friday) with the following times slots:-
- between 8am and 12pm
- between 10am and 3pm
- between 12.30pm and 6pm
The first appointment time offered will be within the deadline time for the type of repair you want doing.
We will not offer you an appointment if:
● The job you have requested is an emergency;
● We do not need access to your home; or
● The job you need doing is a planned maintenance repair.
This is because jobs are batched together. The job will be done within the timescale we have set. You will be contacted with an exact date.
Please make sure someone over the age of 16 is at home at the appointment time and make sure you ask the operative for identification. All our staff carry ID cards with their photos on. If in doubt, call us on 0161 686 8000.
Please contact us to change your appointment. If you are not at home a card will be left to let you know. The repair will be cancelled and you will need to contact us again to re-order the job.