We take all complaints seriously and are committed to investigating each one thoroughly to find a way forward. If you'd like to find out how we're meeting with the Housing Ombudsman Complaint Handling Code, you can read our self assessment here.
Every resident has the right to take their concerns to the Housing Ombudsman Service, an independent body that reviews cases and provides impartial decisions. This year, several cases were brought to the Ombudsman, and the outcomes highlight both our successes and areas for growth.
These cases underscore our commitment to fairness, transparency, and continuous improvement. We are proud of the efforts our teams have made to ensure residents feel heard and supported. At the same time, we remain dedicated to learning from these experiences and enhancing our services to better meet the needs of our community.