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After you've submitted a homeless assessment to us, you have the right to request a review of your case within 21 days of receiving our decision about your circumstances. To request a review of your case, please contact us by any of the following:

  • writing to: Head of Homelessness and Housing Options, Town Hall, Knowsley Street, Bury, BL9 0SW
  • emailing:
  • calling: 0161 253 5537.

If 21 days have already passed since you received our decision on your homelessness case, we may still be able to consider your review request if you can show that exceptional circumstances stopped you from doing so.

Reviewing decisions on homeless cases

Your review request will be handled by a member of council staff who was not involved in the original decision of your case. This member of staff will be a senior of the officer who made the original decision.

We'll advise you how long we'll need to review your case and when we expect to have a response for you. For complex cases, we may need more time to conduct a review of your case and we'll advise if we need more time to assess the information.

Reviews of decisions will be made in writing, which we'll send to you.