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You can report an issue relating to a Hackney Carriage, private hire vehicle or taxi driver online if the complaint relates to:

  • clear dishonesty, abusive, discriminatory or inappropriate behaviour
  • if a criminal offence is being alleged.

When reporting to us online, please answer all questions as clearly and accurately as you can. This will help us deal with the issue you are reporting more efficiently.

Please be aware that we may need to share your complaint details with the driver or operator. Be assured that personal details such as your address or phone number will not be disclosed.

Complaints relating to poor customer service should be reported directly to the driver or private hire company.