Coronavirus: Disruption to Urban Renewal services

Everyone has a role to play in limiting the spread of coronavirus.

Follow government advice when it comes to hand washing, including advice on isolation if you have symptoms.

See Gov.uk - Coronavirus (COVID‑19) for the latest advice and guidance.

Please bear with us at this time and be assured that over the coming weeks we will be doing everything we can to maintain the service as best we can.

We ask that you be patient with our team and we appreciate your patience, and understanding during this time.

The department continues to receive requests for service, and officers will endeavour to resolve your case as far as is practicable under the current circumstances.

Before any visit, you will be expected to answer some questions regarding coronavirus (Covid-19) symptoms and our officers will be wearing personal protective equipment, including masks and gloves throughout the duration of their visit. We also politely ask that you wear a face covering. We may also ask larger households to separate themselves away from the officer during the visit, to minimise the risk of social contact.

Please note it is likely that repairs may take longer than usual to be complete.

Contact for Customer Contact Centre