Supported Families Programme privacy notice

This privacy notice is specific to the Supported Families Programme (SFP) provided by via the Early Help Service and is additional to the Council's primary privacy notice.

Delivery of the Supporting Families Programme in Bury

In Bury we support families at the earliest opportunity through our early help support. The support could be delivered by anyone who knows or work with you like, your school, the health professionals who work with you or through one of our early help practitioners. To help you we ask you if we can complete an assessment with you about you and your family to help us all to work out what you need to improve things for you and your family. We call this assessment the Story So Far.

What is the Supported Families Programme?

Families often struggle to get the right help and support at the right time.

The SFP is a national programme which helps thousands of families across England to get the help they need to address a range of difficulties through a whole family approach, delivered by keyworkers, some who work for the local authority called early help workers and other partners, like your teachers, your health visitors etc.

The Department for Levelling Up, Housing and Communities (DLUHC) within central government lead this national programme and the DLUHC ask councils to share information around delivery of the programme locally. This information is used to understand performance of the programme at a local, Greater Manchester and national level.

Why do we want to use your data?

When you agree to complete a Story So Far , we will also consider whether the information provided meets a set of criteria which relate to the outcomes of the SFP. The government sets out the criteria and asks the Council to report to them on any families who are experiencing three or more of the difficulties outlined in that criteria.

From 3 October 2022 the Supporting Families criteria are as follows:

  1. Getting a good education
    • The government asks us to provide data on attendance at school, participation, and engagement with education for example, Elective Home Education (EHE) or child off roll, risk of Not in Education Employment or Training (NEET), or Special Educational Needs and/or Disabilities (SEND)
  2. Good early years development
    • Data around parenting support, 0-5 child health and development
  3. Improved mental and physical health
    • Child and Adult mental health support needs, physical health needs for example, long term conditions and disabilities
  4. Promoting recovery and reducing harm from substance misuse
    • An adult and/or with an alcohol or drug problem
  5. Improved family relationships
    • Families needing parental support, levels of parental conflict, violent/abusive child or young person, unsupported young carers
  6. Children safe from abuse and exploitation
    • Emotional, physical, or sexual abuse historic or current in the household, child missing from home, child at risk, child experiencing harm outside of the family
  7. Crime prevention and tackling crime
    • Adults or children involved in crime or anti-social behaviour (ASB)
  8. Safe from domestic abuse
    • Family affected by domestic abuse or interpersonal violence
  9. Secure housing
    • Families in temporary accommodation, at risk of losing tenancy, at risk of homelessness
  10. Financial stability
    • Young person is Not in Education Employment or Training (NEET), adult in family is workless, family require support with finances

What personal data will be used by the Early Help Service and Supporting Families Programme?

Most of the Information used for SFP purposes will be obtained from existing Education, Housing, Revenues & Benefits, and Social Care records held by Bury Council. We will also use information collected through the Story So far and support packages you receive. In addition, the Council will, where appropriate, work in partnership with other agencies / Public bodies to gather information. These agencies provide the following data:

  • Schools - School Census data via the Department for Education (DFE)
  • Department for Work & Pensions - Automated Data Matching Service (ADMS)
  • Greater Manchester Police (GMP) - Crime / offence and Anti-Social Behaviour data relating to Perpetrators

How does the law allow us to process your personal data?

Bury Council is committed to ensuring that we are transparent about the ways in which we use your personal information and that we have the right controls in place to ensure it is used responsibly and is kept safe from inappropriate access or disclosure loss, theft, or misuse.

We provide a broad range of services as well undertaking regulatory and administrative activities. These include the provision of education, child protection and care services (supporting early years, vulnerable adults, and the elderly), the collection of taxes, administration of local welfare benefits and grants as well as our regulatory, enforcement and licensing activities.

As a local authority we have a duty to deliver a range of services such as those described above. In order to meet this duty, we need to process specific personal data relating to your family that is considered to be necessary to understand needs and develop services that are appropriate to your needs. In data protection terms this means we need to use your personal data to fulfil our'Public Task': the processing is necessary for [the local authority] to perform a task in the Public interest or for [its] official functions, and the task or function has a clear basis in law.

Additional condition for processing Special Category data under Article 9(2) UK GDPR and Sch. 1 of the Data Protection Act 2018

If fulfilling our 'Public Task' requires the use of Special Category Personal Data* then we can only do this for reasons of:

substantial Public Task, ...proportionate to the aim pursued, respects the essence of the right to data protection and provides for suitable and specific measures to safeguard the fundamental rights and the interests of the data subjects.

Special Category Personal Data is data which reveals any of the following: racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data where it is used for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.

Additional condition for processing Criminal Offence data under Article 10 UK GDPR and Sch. 1 of the Data Protection Act 2018

If fulfilling our 'Public Task' requires the use of Criminal Offence data, then we can only do this for reasons of:

substantial Public Task, ...proportionate to the aim pursued, respects the essence of the right to data protection and provides for suitable and specific measures to safeguard the fundamental rights and the interests of the data subjects.

How will the information provided be used?

We will use information you have agreed for us to record on our internal case management system to identify whether you meet the criteria the government requires us to report on through the Supporting Families Programme. The assessment will gather information and data about you and your family in order for appropriate services to be offered. This will be stored on our case management systems. Case notes may also be maintained on this system by professionals across our partnership who are in contact with you which also helps to get you the right support or points you in the direction of the right services.

The information held will also be used for analysis internally to understand the types of needs that families in Bury are seeking support for, how well we have met these needs and may also be shared with partners to understand further holistic needs or to evaluate where support has been best provided across partners. In particular those families who meet the above SFP criteria will also be analysed as a cohort to understand the effectiveness of the SFP in Bury.

Working with / sharing with other agencies

As part of the conditions of delivering the SFP, Bury Council is required to return data to Greater Manchester Combined Authority (GMCA) which reports to the government on our behalf. We do not share detailed information we only share:

  • The number of families we have supported - aggregated numbers
  • Analysis of needs and criteria met by family - pseudonymised data

GMCA in turn share aggregated data with DLUHC. You can find the GMCA privacy notice here: Greater Manchester Combined Authority - Privacy policy and data protection.

Limited personal data relating to households who are part of the SFP is also shared with the Department for Work and Pensions (DWP). We do this in order match families against the SFP criteria above in particular number 10. Financial Stability. See: - Personal information charter.

How long will information be kept?

 Details of how long personal data is kept by the Early Help Service can be found on our Retention Schedule.

Where can I get more information?

If you would like further information about the service and analysis carried out as part of the SFP, please contact the Strategic Performance & Intelligence Team by e-mail:

Rights of individuals

You have a number of rights relating to the use of your personal data. These vary depending on the reasons we are using your data.

Further information about exercising your rights and information from the Information Commissioner's Office is available on our  primary privacy notice page.

If you would like further information about how we use your Personal data and your rights, please contact our Data Protection Officer / Information Governance Manager:

Contact for Privacy