Requesting new or replacement bins

About requesting new or replacement recycling bins

We need you to be able to recycle 50% or more of your household waste.  To help you with this we provide new or replacement recycling bins free of charge. 

To request a new or replacement blue, brown or green recycling bin please complete the online form available from the right-hand side of this web page. 

About requesting a new or replacement rubbish bin

If you need a new or replacement rubbish bin you can choose to request a full size 240 litre grey bin or a small 140 litre grey bin.

• We charge £25 for a full size 240 litre grey bin.
• We provide a 140 litre grey bin free of charge.

To submit a request for a new or replacement grey rubbish bin please complete the online form available from the right-hand side of this web page.

Your questions answered about new or replacement bins

Do I have to pay for a new or replacement recycling bin?

No.  We provide recycling bins free of charge to help you recycle 50% or more of your household waste. You can also request extra recycling bins if you need them.

How much will I have to pay for a new or replacement grey bin?

If you order a 240 litre grey bin you will have to pay a £25 administration and delivery charge.  If you order a 140 litre grey bin we will provide this free of charge.  Any charge we make for bins does not cover the sale of the bin to you.  All the bins we provide whether we charge for them or not remain the property of Bury Council.

Why do you provide a 140 litre grey rubbish bin free of charge?

Can I request more than one 140 litre grey rubbish bin free of charge?

How do I order a replacement grey bin if mine is lost, damaged or stolen?

You can order a replacement bin online (see the links to our online forms on the right), or by telephone or personal visit.  To view contact details please use the 'Contact Waste Management' link under 'Contact us' on the right.   

I want to order a 240 litre grey bin, how do I pay for it?

You can pay either by card or by cash.  Payment by card can be made over the telephone by calling our Customer Contact Team.  Payment by cash or card can be made in person at Bury Town Hall.  Payment by card only can be made at a Council Information Point.   We will process your order for a replacement grey bin after we have received your payment.  

When do I need to pay for a new or replacement 240 litre grey bin?

You will need to pay the replacement charge in full before we deliver your new bin.

How long will it take you to deliver a new or replacement grey bin?

If you order a 240 litre grey bin we will deliver your new bin within 3 working days of receiving payment in full.

If I order a new or replacement grey bin where will you deliver it to?

We will deliver it to your home address or if you prefer a neighbouring address.  When your bin is delivered we will post a delivery note through your letterbox.

How can I prevent my bin from being stolen?

When we deliver your replacement bin we will put a sticker on it displaying your house number.  This will help you to know which bin is yours and help prevent it from being stolen.  We also advise you to put your bin out for collection first thing in the morning (before 7am)  rather than the night before and to return it to your property as soon as possible after emptying.  If your bin is usually emptied after you have left for the day your neighbours may be able to help with this.

My grey bin has gone missing, how soon should I order a replacement?

We advise you to wait until after your next collection day before ordering a replacement bin.  This is because we know from experience that missing bins often turn-up again the following week.  If you are still without your bin after one week you should order a replacement. 

My grey bin has gone missing, how should I manage my household waste in the meantime?

We will give you two orange sacks to help you manage your waste whilst you wait a week to see if your grey bin turns-up on you next collection day.   We will send these out to you in the post on the same day that you report your bin is missing. 

If I order a replacement grey bin and then my original bin turns up, what will happen?

If you ordered a 240 litre grey bin, once we have received payment for this we won't be able to give you a refund but we will return to collect the replacement bin free of charge.

Can I buy a bin from somewhere else and use this instead if I want to?

No.  We will only empty bins provided by us that meet the EN840 standard and match the Bury Council bin colour scheme.

Can I change to using black bin bags instead?

No.  If your household is on a bin collection route you will need to continue to use a bin. 

Can I use one of my other wheeled bins instead?

No.  In your brown bin we only want food waste and garden waste.  In your blue bin we only want glass bottles and jars, plastic bottles, aluminium and steel food and drink cans, empty aerosols and clean aluminium foil.  In your green bin we only want paper and cardboard.  If you put household rubbish in your recycling bins instead of in a grey bin we will not be able to empty them until you have removed the incorrect items.

I have recently moved into the borough from another area, can I use the bin I have brought with me?

No.  We will only empty bins provided by us.  The bin you brought with you from where you previously lived belongs to the council for that area.

If I move house can I take my bins with me?

No.  Your bins remains the property of Bury Council at all times.  If you move house either somewhere else in the Bury area or beyond you should leave them where they are.

I have recently moved house and there is no grey bin at my new address, what should I do?

You will need to order a replacement grey bin. If you order a 240 litre grey bin you will need to pay a £25 administration and delivery charge. If you order a 140 litre grey bin we will provide this free of charge. If you have moved to accommodation rented from a private or social landlord you should check your tenancy agreement to see if this states a bin will be provided.

I have moved into a newly-built house, do I have to pay for my grey bin?

If you order a 240 litre grey bin for household rubbish you will have to pay a £25 administration and delivery charge for your grey bin. If you order a 140 litre grey bin we will provide this free of charge.  If you also require recycling bins we will provide these free of charge. 

What happens if my bin is damaged by the collection crew or it falls into the back of the collection vehicle?

If we have an accident with your bin we will let you know and order you a replacement without you needing to contact us.  Your replacement bin will be delivered to you within 3 working days.  Bins damaged by us will be collected.  

My grey bin is split, will I have to pay for a replacement?

If your grey bin is split you will need to order a replacement.  If you order a 240 litre grey bin you will have to pay a £25 administration and delivery charge. If you order a 140 litre grey bin we will provide this free of charge.  To help avoid your bin becoming split try not to overload it with heavy items.

What happens if my grey bin only needs a replacement lid or wheels?

You will still need to order a replacement bin unless the damage has been caused by us and we have let you know about this. If you order a 240 litre grey bin you will have to pay a £25 administration and delivery charge.  If you order a 140 litre grey bin we will provide this free of charge.

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