Customer promises

As a Council we are committed to providing high-quality, accessible services to our customers.

We will:

• be friendly, approachable and professional;
  
• respond quickly and efficiently to requests for service;
  
• communicate in ways which suit our customers' needs;
  
• answer phone calls quickly;
  
• respond promptly to enquiries about our services;
  
• give straightforward information about our services;
  
• correct things promptly when they have gone wrong and learn from complaints;
  
• consult customers regularly and take account of their comments;
  
• promote equal opportunities and fair treatment;
  
• offer value for money;
  
• continuously improve our services.

People at the heart of ... Customer Care

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