Customer care officers

If you're not sure who to complain to, ask at any council reception point or contact a customer care officer on the list below.

Chief Executives Department -
Head of Communications & Partnerships
Bury Town Hall, Knowsley Street, Bury, BL9 0SW.
Tel: 0161 253 6970. Minicom: 0161 253 5938.

Children's Services -
Customer Care Officer, Athenaeum House, Market Street, Bury, BL9 0BP.
Tel: 0161 253 5652. Minicom: 0161 253 5929.
Any complaints about schools should go directly to the headteacher.

Council Tax Department -
Principal Revenues Officer, PO Box 68, Manchester, M26 2YJ.
Tel: 0161 253 7057. Minicom: 0161 253 7408.
(Council Tax, Business Rates, Customer Accounts).

Cultural Services -
Customer Care Officer, Athenaeum House, Market Street, Bury, BL9 0BP.
Tel: 0161 253 5906. Minicom: 0161 253 5929.

Democratic Services -
Customer Care Officer, Bury Town Hall, Knowsley Street, Bury, BL9 0SW.
Tel: 0161 253 5041. Minicom: 0161 253 5938.

Environment and Development Services -
Head of Customer Services, Lester House, 21 Broad Street, Bury, BL9 0AW.
Tel: 0161 253 5353. Fax: 0161 253 5851. Minicom: 0161 253 5933. 
(Highways, Environmental Health, Leisure Services, Parks and Countryside, Cemeteries, Refuse Collection, Street Cleaning, Planning, Building Control, Property Services, Markets, Council House Repairs).

Housing Benefits -
Principal Housing Benefits Officer, PO Box 68, Manchester, M26 2YJ.
Tel: 0161 253 5008. Minicom: 0161 253 7408.

Housing Services -
Housing Choices Contact Officer, Bury Town Hall, Knowsley Street, Bury, BL9 0AF.
Tel: 0161 253 5251. Minicom: 0161 253 5922.

Library Services -
Assistant Principal Librarian, Bury Central Library, Manchester Road, Bury, BL9 0DG.
Tel: 0161 253 5876.

Social Services -
Customer Care Officer, Castle Buildings, Market Place, Bury, BL9 0LT.
Tel: 0161 253 5430. Minicom: 0161 253 5932.
Complaints about Social Services follow a separate procedure - please ask for their separate complaints form.

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