There are approximately 1,160 km of pavements in Bury which the Council maintains. The Council are continually striving to improve the quality of its services but we have to maintain our pavements within limited budgets.
We promise to:
give the best possible quality of service within the resources available,
ensure high standards of workmanship,
treat our customers with respect and fairness,
give prompt and courteous service,
consult on equality issues in service delivery,
listen to our customers service problems,
put things right as quickly as possible. If we can't put them right, to let our customers know why not.
Frequently asked questions
How do we decide which pavements get repaired? There are two ways:
Our Street Care Inspectors regularly inspect the roads and pavements. This means we can identify possible problems in advance, as well as identifying existing ones.
We also rely on you telling us about repairs that you think need to be carried out. By listening to you, and looking ourselves, we decide which repairs to do.
Major refurbishment schemes. All pavements in the Metropolitan Borough of Bury are assessed annually and a priority list is created, based on which streets are rated in the worst condition.
If you consider that any street within the Borough is in need of major works, please contact us. Will every repair get done? Bury Metro Council decides how much money it has to spend on road and pavement maintenance. So whilst we may want to re-surface or re-lay a road or pavement , it may have to be put on a waiting list because of limited resources. The limits set by the Council also mean that we have to give priority to repairing real hazards, rather than areas, which are just unsightly. We look at every potential repair and balance the money available with the urgency of the problem. We give priority to repairs which keep roads and pavements safe for you.
How quickly will we carry out minor repairs? The speed of the repair depends on how urgent the problem is. We will inspect anything you report within two working days. Emergency work will be completed within 24 hours after receiving the alert. Very dangerous defects on the highway will be made safe within one hour.
If there is a reason for not carrying out any work, or if major repairs are needed, we will let you know.
What kind of materials are used for repair works? Small repairs are normally carried out in the same original material. Sometimes this is not possible and a temporary repair using a non-matching material has to be undertaken. For instance:
If there is an immediate danger, a temporary repair will be made. This may be followed by a permanent, matching repair. In most cases this will be within 28 days, apart from where a specialist surfacing is required, or if the street or pavement is going to be overlaid in tarmac or reconstructed in the near future.
Some areas of the Borough, for example, some shopping areas and some parts of conservation areas, may require special consideration.
Why is it taking so long to get a repair completed? Due to the large number of repairs we have to carry out on the highway, works are programmed to be undertaken within 28 days.
Why are defects around the corner being filled in and the defects outside my property left? They may be on the programme of works to be carried out at a later date. If they are not you can ask for a Streetcare Inspector to visit the area, and any works necessary will be added to the schedule.
What is normally considered to be a tripping hazard that should be repaired? Usually if a defect is 25 mm or over.