Help

Introduction

Our site contains a wealth of information and services at your finger tips. There is so much to offer that surfing around our thousands of pages may seem daunting and you may find it difficult to locate what you want. To help with this we have organised the website to correspond as closely as we can to a nationally agreed local government navigation list. We have used this list to structure our A-Z search feature and map out the many pages of the website. This list is also used with many other local authority sites allowing both local residents and visitors from across the country and world to be able to access and explore public services much more easily.

Features and tools

To assist you as much as possible when using our website we have provided a range of helpful features and tools.

Home

The visitor can return to the home page from any page on the web site by clicking on the "Your Bury" or "Bury Council" logos at the top of the page or the "Home" on the breadcrumb trail.

Accessibility

These are internationally recognised standards that we are striving to achieve. You may view these standards by clicking on the Accessibility link at the top of the screen. There are also buttons to increase text size and view the page in high contrast. There is also an option to have the page read out aloud to you.

Search

This feature will help you to locate the information or service that you are interested in. By entering a key word in the search box this feature will search for all related pages using keywords associated with various pages and display these pages in order of most suited.

Sitemap

This feature provides users with an overall bird's eye view of the various pages that make up the Bury Council website. The Sitemap feature is located at the top of the web page.

A to Z of services

The A-Z Search is based upon the Local Government Navigation List. It is displayed in alphabetical order. Look under "R" for Recycling, for instance. This is located on the left of the screen under the "Search" facility.

Your services menu

This allows you to navigate through the site using the Local Government Categories. The "Your services" menu is displayed just below the "A-Z of services" and can be collapsed and opened by clicking on the small arrow symbol. It displays the top level category headings of the Local Government Navigation List. The menu is available in the same location throughout web site.

Breadcrumb trail

The breadcrumb trail is located below the main blue banner. It helps you to identify which part of the website you are in. It will read for example, "Home> Business> Credit Licences". Clicking on "Business" would return you to the Business main menu. Clicking on "Home" would return you to the Homepage.

Printer friendly pages

When you print a page using the "Print to PDF" link at the end of the main content on each page, most will just print the main content without including the banner, left and right columns etc.

Contact us

If you do feel you need to contact the Council then this feature has been provided. It provides you with many channels to get in contact with Bury Council service departments. This feature also to allows our visitors to feed back any facilities they would like to see or any difficulties that they have encountered when using the web site. The "contact us" details change depending on which page you are on and will usually show details appropriate to the service the page relates to.

Emergency services

This provides you with contact numbers that may be required in an emergency.

In your area

Enter your postcode and you have access to information such as nearest recycle bins, details of your councillors, and much more.

What can I do online?

From the main blue banner at the top of the page you gain access to a range of different services that can be carried out whilst on the Internet such as paying your Council Tax, reporting problems, applying for services etc. We are continually developing our online service to offer you much greater choice 24 hrs a day 7 days a week.

Features

Introduced to offer at first glance when accessing the homepage information on key events being undertaken by the Council and its partners.

Latest news

Latest news from Bury Council is available on the main home page. The latest five news items are displayed together with a link to view past news items.

Privacy, copyright, disclaimer and legal information

This contains legal information such as copyright issues, a disclaimer and legal notices. These links can be found at the bottom of the web page.

PDF attachments

Some information on the site is available as PDF documents (Portable Document Files). To view these files you will need Adobe Acrobat Reader. This is a plug-in which you can download for free from Adobe. You will see a link to the Adobe site on the right of this page.

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