Report a problem with a taxi or taxi driver

Report a problem with a taxi or taxi driver

Use this form to report a problem relating to a black cab, private hire vehicle or taxi driver if the complaint relates to clear dishonesty by the driver or abusive, discriminatory or inappropriate behaviour, or where a criminal offence is being alleged.

Complaints relating to poor customer service should be directed to the driver or the private hire company.

Please answer all the questions in our online form as clearly and accurately as you can to help us deal with the problem you are reporting.

Please note: Details of your report (but not your address or phone number) may need to be disclosed to the driver and or operator you have complained about.