Tell us something has changed

Tell us what is changing as soon as you can. Your claim will normally be amended from the Monday following the date of the change. This means that if you delay in contacting us you may receive too much benefit, which you will have to pay back.

You do not have to wait for the change to happen. If you know you are going to be moving address or starting a new job for example you can let us know in advance.

All the forms below deal with claims for Housing Benefit and Council Tax Support at the same time.

Starting work

You can still claim Housing Benefit and Council Tax Support if you are working.You can be entitled if you work for an employer or if you are self employed.

Let us know you are intending to start work by completing a change of income form. The form tells you what evidence we need you to provide.

You can also get hold of a change of income form by:

  • picking up a copy at council offices and libraries
  • phoning us and asking for one to be sent out in the post to you

If you are starting work and you do not want to continue with your claim we still need to hear from you. Use the online form below to let us know:

  • the date you are starting work
  • that you no longer wish to claim Housing Benefit and Council Tax Support

Report starting work and you wish to stop your claim

Moving house

If you move address within the borough we can continue your claim for Housing Benefit and Council Tax Support at your new address.

We need you to complete a change of address claim form. We will use some of the information about your income which you have already provided to us, but we need to know about the property you are moving to. The form tells you what evidence we need you to provide. If your income and capital have not changed we will not need to see proof of these again.

You can also get hold of a change of address form by:

  • picking up a copy at council offices and libraries
  • phoning us and asking for one to be sent out in the post to you

Moving outside the Bury area

If you move outside the borough we need to know you have left the address in this area, but you will need to make a new claim for benefit with the council of the area you are moving to. Please use the on line change of circumstances form below to let us know:

  • the date you moved or are due to move
  • the address you are moving to

Report you are moving outside the borough

Other changes

Use the on line change of circumstances form below to report the following changes. When you contact us we need to know:

  • what has changed
  • when it changed
  • details of your circumstances after the change, for example the new amount of income, the name and date of birth of someone who has come to live with you, and the dates someone moved into your home.

Report a change in your circumstances

We usually need to see some evidence of what has changed. This could be:

  • the notice of a rent increase
  • the award letter about a new benefit, or about a change to your benefit
  • the award letter about a tax credit, or a change to your tax credits
  • the letter telling you your pension has increased

If you don't have the proof yet, tell us about the change anyway and let us know when you expect to receive it.

Changes in income

We need you to let us know:

  • if you start or stop getting Income Support, Jobseekers Allowance or Employment Support Allowance
  • if any other benefit starts or stops or the amount changes
  • if a tax credit like Working Tax Credit or Child Tax Credit starts or stops, or if the amount changes
  • if your wages go up or down
  • if your state retirement pension or private pension goes up or down
  • if someone else starts or stops getting carer's allowance for looking after you

People who live with you

We need you to let us know if:

  • you have a new baby
  • anyone comes to live with you or moves out
  • an adult who lives with you starts or stops work
  • there is any change in the income of an adult who lives with you
  • a child leaves school

Rents

If you rent from a private landlord or from a housing association we need to know if:

  • your landlord puts your rent up or down
  • the services included in your rent change
  • you move to a different room in the same property
  • you have a change of landlord

If you are a tenant of Six Town Housing, you do not need to tell us about any rent changes.

Other changes

We need to know if you move out of your home temporarily, for example for:

  • a trial period in a care home
  • a stay in hospital
  • because you are in prison

We also need to know if become a student or finish your course.