Manage your benefit claim online
Get your Housing Benefit and Council Tax Support letters by email
When your claim is assessed we can send you details of your new award by email. The information you receive will be same as people who receive paper letters in the post.
Get your landlord letters and payment schedules by email
If you are a landlord you can also receive your letters about your tenant's Housing Benefit and their payment schedules by email.
Check your benefit entitlements and payments online
The Open Access system will not be available between 12.00 noon on Friday 24 February until Monday 27 February. This is because we are producing the new Council Tax bills. We apologise for any inconvenience.
The Open Access system allows you to check your current Housing Benefit and Council Tax Support entitlements, confirm what payments you have received and see when your next payments are due. You can also keep track of your Council Tax account balance and payments.
If you would like to set up an Open Access account, we need to issue you with a user name and password. Please email us using the form in the contact section at the top right hand corner of this page, and let us know your:
- reference or account number