Manage your benefit claim online

Get your Housing Benefit and Council Tax Support letters by email

When your claim is assessed we can send you details of your new award by email. The information you receive will be same as people who receive paper letters in the post.

Register to receive Housing Benefit and Council Tax Support letters by email

Get your landlord letters and payment schedules by email

If you are a landlord you can also receive your letters about your tenant's Housing Benefit and their payment schedules by email.

Register to receive your landlord Housing Benefit letters and payment schedules by email

Check your benefit entitlements and payments online  

The Open Access system allows you to check your current Housing Benefit and Council Tax Support entitlements, confirm what payments you have received and see when your next payments are due. You can also keep track of your Council Tax account balance and payments.

Log in to view your account details

If you would like to set up an Open Access account, we need to issue you with a user name and password. Please email us using the form in the contact section at the top right hand corner of this page, and let us know your:

  • name
  • address
  • reference or account number