Council Information Points

Council Information Points act as a link between customers and council services in providing easy access at a time and place to suit. We provide a 'first stop' customer enquiry/referral service for customers for all Council and non-Council enquiries.

Libraries have late evening openings and are also open at weekends so we can provide customers with the opportunity of accessing Council services at more convenient times and easier to get to locations.

Some of the services we can help you with

  • Taking non-cash payments - on all Council services such as Council Tax, rent, car parking fines, dog fouling fines, library charges i.e. book fines, audio visual loan hire, computer print-outs etc.
  • Request a service and/or Report a Problem - submit reports about service requests for things such as bulky waste collection, request a new bin, report any problems with street lighting, potholes, highways, street lighting, dog fouling etc.
  • Freephone - so you can contact other council services during normal office hours, such as Six Town Housing, Customer Support & Collection, Planning, etc. 
  • Council forms - you can hand in completed Council forms and we can also provide assistance if you need help completing Council forms
  • Housing and/or Council Tax Benefit - help with making your claim, photocopying and verifying supporting documentation and then forwarding to the appropriate Department 
  • Active Lifestyle Discount Card - check eligibility and get your discount card to receive discounted rates at Bury leisure centres and library service

These libraries can help with all the services listed above

These libraries can help with all the services listed above except non-cash payments

Customers of these libraries can make payments online from a public access computer in the library.

Make a payment 

The Request a service and/or Report a problem facility is also available at the following libraries