Street repairs
There are approximately 580 km of roads and 1,160 km of pavements in Bury which the Council maintains. We are continually striving to improve the quality of our services but we have to maintain our roads and pavements within limited budgets.
We promise to:
- give the best possible quality of service within resources available,
- ensure high standards of workmanship,
- treat our customers with respect and fairness,
- give prompt and courteous service,
- consult on equality issues in service delivery,
- listen to our customers service problems,
- put things right as quickly as possible. If we can't put them right, to let our customers know why not.
Frequently asked questions
How do we decide which roads or pavements get repaired?
There are two ways:
- The first is by a programme of inspecting Bury's roads and pavements, so that we can identify possible problems in advance, as well as seeing existing ones.
- We also rely on you telling us about repairs that you think need carrying out. By listening to you, and looking ourselves, we decide which repairs to do.
Will every repair get done?
Bury Metropolitan Borough Council decides how much money it has to spend on road and pavement maintenance. So whilst we may wish to re-surface or re-lay a road or pavement, it may have to be put on a waiting list because of limited resources. The limits set by the Council also mean that we have to give priority to repairing real hazards, rather than areas, which are just unsightly. We look at every potential repair and balance the money available with the urgency of the problem. We give priority to repairs, which keep roads and pavement safe for you.
How quickly will we carry out repairs?
The speed of the repair depends on how urgent the problem is. We'll inspect within two working days anything you report. Emergency work will be completed within 24 hours after receiving the alert. Very dangerous defects on the highway will be made safe within one hour.
If there's a reason for not carrying out any work, or if major repairs are needed, we'll let you know.
What if there was a spillage causing a skid problem.
Spillages causing a serious skidding hazard on the highway will be attended by this Authority's Cleansing Services as a matter of urgency.
Can I meet a Council Officer on site?
Yes. Please contact us to arrange.
What kind of materials are used for repair works?
Small repairs are normally carried out in the same original material. Sometimes this isn't possible, and a temporary repair using a non-matching material has to be undertaken.
For instance:
- If there's an immediate danger, a temporary repair will be made. This may be followed by a permanent, matching repair, in most cases within 28 days, apart from where a specialist surfacing is required, or if the street or pavement is going to be overlaid in tarmac or reconstructed in the near future.
- Some areas of the Borough, for example, some shopping areas and some parts of conservation areas, may require special consideration.
Why is it taking so long to get the promised repairs completed?
Due to the large number of repairs we have to carry out on the highway, works are programmed to be undertaken within 28 days.
Why are defects around the corner being filled in and the defects outside my property left?
They may be on the programme of works to be carried out. If not, let us know and a Streetcare Inspector will visit the area, and any works necessary will be added to the schedule.
How to contact us
Phone: 0161 253 5353
E-mail: customercontactteam@bury.gov.uk
On-line: Report a problem
Write or call in: Highway Network Services, Lester House, 21 Broad Street, Bury, BL9 0AW
