If you have suffered a trip or fall on the highway, there may be a case for you to seek compensation for the injuries that you have sustained or the damage caused to personal property/clothing.
In such cases an Incident Report Form must be fully completed.
Download the Incident Report Form (46kb 3 page pdf).
or alternatively, the form is available by contacting:
Phone: 0161 253 5353.
E-mail: customercontactteam@bury.gov.uk.
Write or call in: Highway Network Services, Lester House, 21 Broad Street, Bury, BL9 0AW.
Claims can only be considered once an Incident Report Form is fully completed.
If you intend for our insurers to consider your claim please send your fully completed Incident Report Form to:
Bury Council,
Technical Section - Insurance,
Department of Finance and E-Government,
Town Hall,
Bury,
BL9 0SW.
Please note that all claims are thoroughly investigated and that a number of factors have to be considered to establish as to whether the Council can be shown to be negligent and therefore legally liable.
In order to comply with legal requirements and to follow legal protocol, the Council does not accept claims for compensation via electronic communication (email or internet).
Bury Council supports the anti fraud campaign involving the Audit Commission. Bury Council exchanges details of claims made to the Audit Commission in order for them to cross check information provided.
Bury Council will vigorously defend all claims and should a claim be found to be fraudulent, over-inflated or exaggerated, criminal proceedings may ensue.
Frequently asked questions
Why is my claim taking so long?
This is due to the claim being fully investigated, and all the protocol involved in all insurance claims.
