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Customer care and service standards

Family Woman Man and woman

Providing excellent housing services for Bury

We are committed to providing excellent housing services for Bury. We aim to acheive the highest possible standards in delivering these services to home-owners, council and private tenants.


Mystery shopping

Mystery shopping involves you, our customer, testing our services to check we are doing what we say we will.

Go to the mystery shopping page to find out more.


Housing service standards

We have produced leaflets about all our housing services that outline the standards you can expect from us.

Go to the housing service standards web page to view our service standards leaflets.


Housing policies and strategies

Our housing services are governed by policies and strategies. The Strategic Housing Unit develops and monitors Bury's Housing Strategy and helps with other strategies that relate to housing.

Go to the Housing strategies, research and partnerships web page to find out more.