Housing service standards

We have produced leaflets about all our services that outline the standards you can expect from us.

You can download the leaflets from this web page in English, Arabic, Chinese or Cantonese, Farsi, French, Polish and Urdu.

Housing in Bury

The leaflet for housing in Bury includes:

• a brief guide to the Strategic Housing Unit - what we do;
• the standards you can expect from us.

Download the Housing in Bury leaflet (English) (144kb 2 page pdf)

Download the Housing in Bury leaflet (Arabic) (77kb 2 page pdf)
Download the Housing in Bury leaflet (Chinese) (309kb 2 page pdf)
Download the Housing in Bury leaflet (Farsi) (43kb 2 page pdf)
Download the Housing in Bury leaflet (French) (58kb 2 page pdf)
Download the Housing in Bury leaflet (Polish) (150kb 2 page pdf)
Download the Housing in Bury leaflet (Urdu) (277kb 2 page pdf)

Affordable housing

The leaflet for affordable housing includes:

• a brief guide to affordable housing;
• types of affordable housing;
• our general standards;
• how to apply.

Download the affordable housing leaflet (English) (151kb 2 page pdf)

Download the affordable housing leaflet (Arabic) (161kb 2 page pdf)
Download the affordable housing leaflet (Cantonese) (287kb 2 page pdf)
Download the affordable housing leaflet (Farsi) (472kb 2 page pdf)
Download the affordable housing leaflet (French) (92kb 2 page pdf)
Download the affordable housing leaflet (Polish) (119kb 2 page pdf)
Download the affordable housing leaflet (Urdu) (890kb 3 page pdf)

Applying for a council home in Bury

The leaflet for applying for a council home includes:

• advice and support about rented accommodation;
• managing the housing waiting list;
• advertising available properties under our choice-based lettings scheme (now Bury Home Options);
• assessing your medical needs.

Download the applying for a council home in Bury leaflet (English) (141kb 2 page pdf)

Download the applying for a council home in Bury leaflet (Arabic) (153kb 2 page pdf)
Download the applying for a council home in Bury leaflet (Cantonese) (286 2 page pdf)
Download the applying for a council home in Bury leaflet (Farsi) (266kb 2 page pdf)
Download the applying for a council home in Bury leaflet (French) (88kb 2 page pdf)
Download the applying for a council home in Bury leaflet (Polish) (120kb 2 page pdf)
Download the applying for a council home in Bury leaflet (Urdu) (234kb 2 page pdf)

Housing advice

The leaflet for housing advice includes:

• a brief guide to housing advice;
• the service we can provide to you;
• the standards you can expect from us.

Download the housing advice leaflet (English) (123kb 2 page pdf)

Download the housing advice leaflet (Arabic) (152kb 2 page pdf)
Download the housing advice leaflet (Cantonese) (279kb 2 page pdf)
Download the housing advice leaflet (Farsi) (154kb 2 page pdf)
Download the housing advice leaflet (French) (80kb 2 page pdf)
Download the housing advice leaflet (Polish) (110kb 2 page pdf)
Download the housing advice leaflet (Urdu) (338kb 2 page pdf)

Homelessness service

The leaflet for the homelessness service includes:

• preventing homelessness;
• disagreements between landlords and tenants;
• illegal evictions;
• repossession proceedings.

Download the homelessness service leaflet (English) (156kb 2 page pdf)

Download the homelessness service leaflet (Arabic) (156kb 2 page pdf)
Download the homelessness service leaflet (Cantonese) (306kb 2 page pdf)
Download the homelessness service leaflet (Farsi) (269kb 2 page pdf)
Download the homelessness service leaflet (French) (82kb 2 page pdf)
Download the homelessness service leaflet (Polish) (113kb 2 page pdf)
Download the homelessness service leaflet (Urdu) (571kb 2 page pdf)

Six Town Housing service standards

Go to the Six Town Housing website to view their service standards leaflets

The service standard leaflets for Six Town Housing can be downloaded from their website.

You will find leaflets on the following subjects.

• About us
• Customer services
• Your tenancy and your estate
• Collecting rent and recovering arrears
• Anti social behaviour
• Repairing and maintaining your home
• Improving your home
• Moving into your council home
• Getting involved
• Right To Buy
• Leaseholder services
• Sheltered housing
• Carelink
• Furnished tenancies
• Empty properties