Providing excellent housing services for Bury
We are committed to providing excellent housing services for Bury. We aim to acheive the highest possible standards in delivering these services to home-owners, council and private tenants.
The Strategic Housing Unit
The Strategic Housing Unit are responsible for monitoring the performance and quality of housing services. This includes the following.
- Monitoring and reporting on our own performance and the performance of Six Town Housing.
- Investigating and reponding to complaints.
- Carrying out mystery shopping exercises and reality checks
- Organising and running the Housing Forum events
- Designing and analysing our customer satisfaction surveys
Mystery shopping
Mystery shopping involves you, our customer, testing our services to check we are doing what we say we will.
Go to the mystery shopping page to find out more
Housing service standards
We have produced leaflets about all our housing services that outline the standards you can expect from us.
Go to the service standards web page to view our service standards leaflets.
Housing policies and strategies
Our housing services are governed by policies and strategies. The Strategic Housing Unit develops and monitors Bury's Housing Strategy and helps with other strategies that relate to housing.
Bury's Housing Strategy
The Housing Strategy and action plan outlines how we will meet housing need and demand.
Download the Housing Strategy 2004-2009 (43 page, 1367kb, pdf)
Download the Housing Strategy action plan 2004-2009 (10 page, 309kb, pdf)
Safeguarding Adults policy
The Strategic Housing Unit is committed to work in partnership with other agencies and departments within the council. The Safeguarding Adults policy introduced in January 2008, outlines procedures to ensure that we safeguard vulnerable adults from abuse, and deal with any allegations or instances of abuse appropriately.
It is an example of how other council departments work together to ensure that the policy objectives are achieved.
Go to our Social Services web page to download a copy of the policy
