Information for the residents of Bury on community meals.
Nature of the service - what is it?
To provide a delivery of hot meals to the elderly or vulnerable in their own homes. Regular visits to service users by meals service delivery staff can also offer a means of keeping in touch and alert in emergencies.
Eligibility criteria
Who is eligible?
The service is open to all adults who live in Bury and is based on assessed needs as follows:
- you are over the age of 18;
- you are unable to cook a meal for yourself due to significant physical disability, mental health problems or visual or sensory impairment;
- you have no-one else to cook for you.
How do you apply?
You will be assessed for the service if you contact the Enquiry Referral Officer at your local Adult Care Services Office - telephone: 0161 253 7190.
The Enquiry Referral Officer will take your details and details of your next of kin if available. An officer will then visit you to discuss your individual needs and make a request for the meals service if appropriate.
Range of provision
The range of services available include:
- a traditional meat or fish dish with potatoes & vegetables;
- a vegetarian meal;
- Kosher & Halal meals.
All meals include a dessert.
In addition we cater for specific dietary requirements such as:
- low fat meals;
- low salt meals;
- diabetic meals;
- gluten free meals;
- soft meals.
The tea time service will comprise of a sandwich and cake or a specific diabetic alternative.
The meals are distributed from the kitchen at the Community Meals Centre in Wellington Road, Bury. This kitchen was purpose built in 2000 as a regeneration kitchen and is run by Alan Webb, the unit manager, and his team who all hold the Basic Food Hygiene certificates.
The Community Meals kitchen complies with all current hygiene legislation.
Payment for the service
From April 2008 payment for the meals service will be by direct debit or monthly invoice claimed in arrears.Individual circumstances will be discussed where appropriate.
Quality
The Community Meals Service aims to provide service users with good quality food delivered at the correct temperature either chilled or hot.
If the meal is supplied hot, the meals service recommends that it should be eaten as soon as it is delivered to ensure optimum quality and safety. No part of hot delivered meal should be re-heated or saved for later in the day.
Values
The meals service cares about the service it provides and values its customers. We currently work in partnership with ICare, who deliver the meals, providing customer service both in terms of the meal provided and its delivery.
Compliments and complaints
If you wish to make a compliment or complaint about the service you receive please contact the Customer Care Officer on 0161 253 5488 or write to
Customer Care Officer,
Performance and Information,
Castle Buildings,
Market place,
Bury, BL9 0LT.
Press releases
Friday 1 November 2006
"Elderly residents get a ‘wheelie’ important visit"
MP Ivan Lewis gave a local resident in Bury a ‘wheelie’ special treat when he took part in an event to coincide with National Meals on Wheels Week.
The local MP made a 'guest' delivery to publicise the service, which is invaluable to a large number of older people and vulnerable adults in the community.
Elderly residents get a ‘wheelie’ important visit.
