Complaints and Safeguarding vulnerable adults from abuse
In order to ensure that complaints which contain safeguarding issues are actioned appropriately, the following procedure has been agreed by the complaints manager and the safeguarding co-ordinator:
Safeguarding to Complaints
- Any safeguarding monitoring form received which states a complaint is running alongside a safeguard investigation:- the Safeguarding Co-ordinator will notify the Complaints Manager of the complaint. It is anticipated the Complaints Manager will already have been informed. In addition, the Safeguarding Co-ordinator will ensure copies of minutes of the safeguarding meeting, planning and conclusion to be sent to the Complaints Manager
- Safeguarding monitoring forms received which identify they have been closed as a referral and should be treated as a complaint not a safeguarding issue:- the Safeguarding Co-ordinator will notify the Complaints Manager of the information received but it is anticipated the Complaints Manager will already have been informed
Complaints to Safeguarding
- Any complaints received which potentially have safeguarding issues:- the Complaints Manager will discuss with the Safeguarding Co-ordinator to check if there is a need to alert services regarding safeguarding issues
- Any complaints received from the Safeguarding Coordinator on issues relating to poor standards in care homes may also need to be referred to the Commissioning Team
