How do I get to the Centre?
We provide transport as part of our service because many people need help getting to and from the centre. We look at each person’s needs when arranging transport and we have a team of carers/drivers and escorts who offer help and make sure you leave and enter your home safely.
• Our drivers and escorts are always polite.
• We put your safety and comfort first.
• Our vehicles are clean and regularly maintained.
If you or your carer prefers, you may provide your own transport to and from the centre.
How will my needs be assessed?
Care Plans. It is important that your needs are assessed carefully and sensitively. Your named carer will fill in a care plan with you. The plan will include:
• Your dietary needs;
• Details of any personal care you need;
• Your social and recreational needs;
• Your physical needs; and
• Your emotional needs
Your named carer will discuss your care plan with you and will be sensitive when discussing any changes you want to make.
Risk Assessments
While you are at the centre we need to make sure that you are cared for in a safe and secure environment. We advise you not to bring valuables or large amounts of money with you to the centre, as we cannot be held responsible for keeping them safe.
The Authority has a policy for moving and handling which protects the safety of both staff and yourself. A risk assessment will be carried out to assess needs and identify if any equipment is required to assist or help you.
Reviews
After approximately 6 weeks we will invite you to a review meeting. This is an informal meeting to make sure that the care we are providing is appropriate and meets all your needs. We will continue to assess your needs while you attend the centre and arrange annual meetings to monitor and review your package of care.
Costs [as at 1 April 2007]
• Lunch £2.85
• Tea £2.05
• Transport £ (means tested)
• We do not charge for the care we provide.
How do I pay?
You can pay by cash or cheque (made payable to ‘Bury MBC’) every:
• Day;
• Week (for the week ahead); or
• Month (for the month ahead).
How do we maintain our standards?
We work to agreed standards (obtainable from the centre) which are influenced by opinions of our service users. We actively listen and respond using the following methods:
• Service user meetings
• Review meetings
• Individual discussions
• Surveys
• Suggestion box
• Feedback sheets
• Carers group meeting
• Individual staff comments
Complaints Procedure
If you have any comments, compliments or are unhappy with the service we provide in any way please contact any member of staff or the centre manager. We will discuss your concern or complaint with you aiming to resolve the problem as quickly as possible.
If you feel unable to discuss the matter at the centre please contact the complaints officer at Castle buildings, Bury. Tel : 0161 253 5421 or 5430. There is an official complaints procedure with specific time scales which the officer will explain in detail to you.
We welcome any suggestions you may have which would improve the services we provide.
