Bury Council's Pest Control Service
Requests for service can be made in the following ways:
Phone the Customer Contact Team: 0161 253 5353
Fax: 0161 253 5851
Online: Report a Problem
E-mail: customercontactteam@bury.gov.uk
Pest Control services can be arranged by contacting us during normal working hours 8.45am to 5pm, Monday to Friday. Our staff will provide advice or make an appointment for an officer to carry out treatment.
In the event of an out-of-hours emergency phone:
Emergency Services: 0161 253 6606
About how we provide the service
Bury Metro Pest Control is part of Bury Council's Environmental Services. The Service prides itself on the quality of the service provided and has taken the lead in driving up the standards within the pest control industry. All Bury Council pest control staff work to written treatment standards and undertake written risk assessments for all work carried out.
Bury Council Pest Control provides a service to both domestic and commercial customers to control pests and will, wherever possible, respond to service requests within 3 working days. Usually, public health pests such as rats, mice, bed bugs, cockroaches and fleas are visited the following working day.
Customer satisfaction
- 98% of customers were happy with the quality of the work carried out.
- 97% of customers would be happy to use our services again.
- 96% of customers would recommend our services.
(Results of customers surveys from April 2007 to December 2007.)
Our fees and charges
A charge is made for some of the services provided by Bury Metro Pest Control to domestic customers. All service requests at commercial establishments are charged at current commercial rate. Alternatively, annual contracts are offered. In some instances Registered Charities are charged at 50% of the commercial rate. A breakdown of those charges can be found by clicking on the links below.
We recognise that some domestic customers who are on a low income have difficulty in paying for the service. In view of this we offer discounted rates to domestic customers who are in receipt of Council Tax Benefit (Not single person benefit).
Download the fees and charges as from 1 December 2008 (1 page PDF 16kb)
Information on pest types
Use the links on the left to view detailed information on different types of pests.
For information on:
badgers go to Defra's website
bats go to the Bat Conservation Trust's website
bats in the local area go to the South Lancashire Bat Group's website
bees go to the British Beekeepers Association's website
foxes go to Natural England's website and read their advice leaflet
head lice go to NHS direct website
mink go to Natural England's website and read their advice leaflet
moles go to Natural England's website and read their advice leaflet
rabbits go to Defra's website
squirrels go to Natural England's website and read their advice leaflet
water voles go to Natural England's website and read their advice leaflet
