Food hygiene and quality

Environmental Health Services Food Team 

We have a legal duty to enforce the Food Hygiene (England) Regulations 2006 and the laws associated with it.

We ensure that all food and drink intended for human consumption by Bury’s food businesses is produced, stored and handled without risk to the health and safety of the consumer.

We:

• proactively inspect Bury’s food businesses to ensure compliance with the law; more on food safety inspections
• use educational techniques as well as legal means to achieve compliance; more on hygiene and safety training
• investigate complaints about food premises; more about food complaints
• investigate notifications of possible food poisoning; more on infectious diseases
• action food hazard warnings reported to us by the Food Standards Agency; more about food hazard warnings
• give advice to customers and all stakeholders on food issues; and
• work with other health professionals locally and nationally.

We will:

• carry out regular and usually unannounced inspections of food premises;
• investigate suspected food poisoning notifications within three working days of being notified;
• respond to food complaints and complaints about food premises within three working days;
• respond to requests for advice or information about food issues within three working days;
• respond to letters or e-mails about food issues; and
• keep you fully informed of the progress made with your enquiry or complaint.

Please contact us if you wish to make a complaint about a food item or premises. If you make a complaint we will require your name, address and contact details so that we can keep you informed of our progress.

How to contact us

Bury Metro Food Safety Team
Textile Hall
Manchester Road
Bury
BL9 0DG

Phone: 0161 253 5566
Fax: 0161 253 5563
E-mail: environmentalhealth@bury.gov.uk
On line: make a comment or request advice