Our Customer Contact Team provide customer -focussed services in a polite and professional manner that are easily and equally accessible to all users.
Our aim is to deal with 90% of enquiries at the first point of contact.
How to contact us
Phone: 0161-253-5353
Fax: 0161-253-5851
E-mail: customercontactteam@bury.gov.uk
Online: Report a Problem
write or call in:
Main reception, Town Hall, Knowsley Street, Bury BL9 OSW
Opening hours
Our offices and telephone helpline are open 8.45 am - 5 pm, Monday to Friday.
Out of hours emergencies
Contact our Emergency Services - phone 0161 253 6606
Interpretation
Bury Metro Council can help you with interpretation. A telephone interpretation service is available over the phone and at Council Offices.
Contact us for information or to report a problem relating to:
A
Allotments
B
Bury Metro Street Care
C
Composting
Countryside management
D
Domestic waste paper collections
Drainage
F
Flooding
Flytipping
Flyposting
G
Grass cutting
Grounds Maintenance
Gritting of roads and footpaths
Gully cleansing
H
Household waste collection
L
Leaf clearance
Litter
P
Pavements
Pest control
Potholes
Parks and Open Spaces
Play areas
Public toilets
R
Recyclables Collection
Recycling advice and location of sites
Road repairs
Rubbish collection
- Household waste collection
- Domestic waste paper collections
- Bulky household waste collection
S
Scaffold permits
Skip Hire
Skip Permits
Snow clearance
Street Care
Street Cleaning
Street Lighting
T
Trees
Trees and highway tree pruning programme
V
Vehicle crossings
Service information leaflet
The service information leaflet for Customer Services includes:
- A brief guide to customer services;
- A to Z of services;
- Some of your questions answered.
Download the service information leaflet for Bury Metro's Customer Services (126kb 2 page pdf)
