How to contact us
Bury Metropolitan Borough Council,
Town Hall,
Knowsley Street,
Bury,
Lancashire, BL9 0SW.
Business hours: 9am - 4.30pm.
Location: Map of Bury town centre (365kb 1 page pdf).
Emergency Out of Hours (0161 253 6606).
(Emergency housing repairs, out of hours contact for social workers, homeless families, building control, pest control, emergency planning officers, cleansing and gritting, asylum team contact, homecare contacts, security).
Links to department contact pages or general email
- Bury MBC Switchboard - 0161 253 5000.
- Council Tax - 0161 253 5095 - CouncilTax@bury.gov.uk.
- Housing Benefits - 0161 253 5008 - HousingBenefits@bury.gov.uk.
- Business Rates - 0161 253 5035 - BusinessRates@bury.gov.uk.
- Six Town Housing - 0161 686 8000 - Enquiries@ SixTownHousing.org.
- Housing Repairs - 0161 253 5368 - HousingRepairs@bury.gov.uk.
- Castle Leisure Centre 0161 253 6513 - Castle.Leisure@bury.gov.uk.
- Sports centres and swimming pools.
- Customer Contact Team (0161 253 5353) CustomerContactTeam@bury.gov.uk,
(allotments, bollards, Bury Street Care, bulky household collections, composting, countryside management, domestic waste paper collections, drainage, flooding, grass cutting, grounds maintenance, gritting, gully cleansing, leaf clearance, litter, pavements, parks and open spaces, pest control, play areas, public gardens, public rights of way, public toilets, recycling, rubbish collection, road repairs, scaffold permits, skip permits, street cleaning, street nameplates, street lighting, trees, tree pruning programme, vehicle crossings).
- Civic Halls central booking - buryvenues@bury.gov.uk.
- Archives (local history) - archives@bury.gov.uk.
- Library contacts.
- Tourist Information Centre - touristinformation@bury.gov.uk.
- Disabled Services - 0161 253 6858 - DisabilityServiceste@bury.gov.uk.
- Licensing - 0161 253 5209 - Licensing@bury.gov.uk.
- Registrars - 0161 253 6026 - Registeroffice@bury.gov.uk.
- Social Services (Adult) - 0161 253 7190 - SocialServices-AdultEnquiries@bury.gov.uk.
- Social Services (Children) - 0161 253 5454 - SocialServices-ChildrenEnquiries@bury.gov.uk.
- Social Services contacts.
- Child care - childinfo@bury.gov.uk.
- Adult Education - 0161 253 7501.
- Lifelong Learning (Student Services) - studentservices@bury.gov.uk.
- Education (Childrens Services) - 0161 253 5652- Childrens.Services@bury.gov.uk.
- Dog Wardens - 0845 0941209.
- Trading Standards - 0845 4040506 - Trading Standards contacts (Consumer and retail issues).
- Pest Control - 0161 253 5353 (Any insects / rodents / birds).
- Environmental Health - 0161 253 5566 - EnviromentalHealth@bury.gov.uk (Noise / air pollution / contaminated land, animal welfare, health and safety in public buildings, urban renewal).
- Planning Department - 0161 253 5314 - Planning@bury.gov.uk (Applications forms and advice, submissions of applications, information on planning and building regulations process, planning and building regulations fees and information regarding planning committee meetings).
- Building Control - 0161 253 5313 - Buildingcontrol@bury.gov.uk (Regulations advice, building construction matters, dangerous buildings and structures, street naming and numbering).
- Development Control - 0161 253 5432 - Development.Control@bury.gov.uk (Advice on whether proposals need planning permission, current planning applications enforcement - complaints about breaches of control/unauthorized developments, appeals against refusal of planning permission).
If you cannot find the information you need on this website, you may also wish to try our a-z services listing, search facility or the sitemap (top right of the page).
We are committed to providing you with a good and fair services. Although we strive for that quality, sometimes we make mistakes and when this happens it is important that you let us know. By doing this, we can put things right for you and for everyone else who uses council services.
Comments, complaints or suggestions?
You can use the online comments, suggestions or complaints form to make any comments, complaints or suggestions about council services or the way you have been treated. We are always aiming to improve our services so we need to know where we are performing well as well as where we could improve.
To make comments, suggestions or complaints you can complete the online form or print off, complete and either:
- Give it in to the place you are making your complaint about;
- Send it to the Departments customer care officer.
You do not have to make the complaint yourself – someone can complain on your behalf and be your representative or spokesperson. This could be for example a relative, a friend or someone from a voluntary agency.
These leaflets are available in a variety of languages, in Braille, in large print and on cassette. You can also use our minicom facilities. We will deal with all complaints impartially, objectively, professionally and in confidence.
If, as a result of your complaint, you are not happy with the way in which it was handled by the council, you can also contact.
