As a Council we are committed to providing high-quality, accessible services to our customers.
We will:
- be friendly, approachable and professional;
- respond quickly and efficiently to requests for service;
- communicate in ways which suit our customers' needs;
- answer phone calls quickly;
- respond promptly to enquiries about our services;
- give straightforward information about our services;
- correct things promptly when they have gone wrong and learn from complaints;
- consult customers regularly and take account of their comments;
- promote equal opportunities and fair treatment;
- offer value for money;
- continuously improve our services.
People at the heart of ... Customer Care
