When something goes wrong with the goods that you have bought or when the services are sub-standard, knowing your rights as a consumer can put you in a stronger position and help you resolve the problem to your advantage.
How do I get help with my consumer problems?
Initial advice and support for consumers in Bury is now provided by Consumer Direct.
Consumer Direct is a telephone and online consumer advice service, which is supported by local authorities in the North West and by the Department of Trade and Industry. Consumer Direct works in partnership with Local Authority Trading Standards Advice Services
If you have a problem with goods or services you should contact Consumer Direct for help.
Phone: 0845 6001352 (lines are open Monday to Friday, 8.30am to 6.30pm and Saturdays, 9am to 1pm)
Minicom: 08451 28 13 84
Website: Go to the Consumer Direct website
The consumer advice and protection section includes the following areas:
Consumer advice agencies
Go to the 'Consumer advice agencies' page for contact information of organisations who provide independent advice on a wide range of topics including benefits, housing, employment and debt, consumer and legal issues.
Consumer complaints
Consumer protection
Go to the 'Consumer protection' web pages for advice on your rights by law when buying goods and services, package holidays and distance selling. Also in this section you can download guidance leaflets on a range of subjects.
Credit advice
Find reliable tradespeople
Warranties
Service information leaflet
The Trading Standards service information leaflet includes:
- A brief guide to Trading Standards
- Our commitment to you
- Customer satisfaction
- Main areas of work
Download the Trading Standards service information leaflet (2 page, 261kb, pdf)
