The Consumer Protection (Cancellation of Contract Concluded Away from Business Premises) Regulations 1987 as amended gives you a seven day cooling off period under the following circumstances only.
- The contract is over £35 in value.
- The contract is signed at your home or away from the business premises of the supplier.
- The visit has not been requested by you, but has been instigated by the supplier, either by telephone canvassing or prior visit.
- It is a consumer contract. Business contracts are not covered.
You must be given a written notice of your right to cancel. You may cancel within seven days following the making of the contract and recover any deposit paid.
How to cancel
- Cancel within the cooling off period.
- Write to the supplier or finance company telling them that you are cancelling the agreement, as you are legally entitled to do. Complete and return any cancellation slip provided.
- Obtain a certificate of posting.
- Keep a copy of your letter/cancellation slip.
- Keep safe any goods supplied until collected.
Failure to give notice of cancellation rights
If you have signed a contract/credit agreement at home and you have not been given cancellation rights, the agreement may not be enforceable against you and the supplier may have committed an offence.
How to contact us
Environment and Development Services
Trading Standards
Textile Hall
Manchester Road
Bury
BL9 0DG
Phone: 0161 253 5566
Fax: 0161 253 5547
E-mail: tradingstandards@bury.gov.uk
On-line: make a comment or request advice
