This section of the website outlines briefly some of the most common criminal offences which can affect consumer shopping on the high street.
Any descriptions of goods and services, given by a person acting in the course of a trade or business, should be accurate and not misleading. It is a criminal offence to make false claims about goods which are sold in the course of trade or business. It is also an offence for traders to make false statements about services.
So if you purchase a car from a car dealer described as having a 2.0L engine when in fact it turns out only to be 1.6L, the car dealer may well be guilty of an offence and liable to prosecution.
If you were to book a hotel with indoor heated swimming pool, all rooms having a sea view and you find the accommodation does not have one or more of these facilities, the company you paid for the accommodation may be guilty of an offence and liable to prosecution.
The Prices Act 1974 and the Price Marking Order 1991 require that :
- when a retailer offers goods for sale there must be a written indication of the selling price;
- every price indication must be unambiguous, easily identifiable as applying to the goods and clearly legible;
- any price given must not be misleading; and
- all prices displayed on goods offered for sale to consumers MUST be inclusive of VAT.
In addition, the Consumer Protection Act 1987, Part III, makes it a criminal offence for a trader to give a misleading price indication. The legislation puts controls on price comparisons and makes it an offence for a retailer to show a reduction of the price unless the goods or services have been displayed at the higher price for a minimum of 28 days in any 6 month period.
This Act covers a very wide area regulating the safety of food. As far as Trading Standards are concerned the most important points to remember are as follows.
- It is a criminal offence to sell food beyond its USE BY date.
- It is not an offence for food to be sold after its BEST BEFORE date unless it is unfit for human consumption.
Trading Standards will also enforce food labelling requirements. The Act creates criminal offences for incorrectly labelled food.
Complaints about foreign materials in food, for example, glass, and foods fit for human consumption are dealt with by our Environmental Services Section, Textile Hall, Manchester Road, Bury, BL9 0DG, Phone: 0161 253 5566, e-mail: environmentalhealth@bury.gov.uk
This Order makes it an offence for traders to put up signs in their premises that appear to take away a consumer's rights. So if you receive a complaint that a shop has a sign up saying something like "No Refunds" then this is a possible criminal offence and is something that can be referred to Trading Standards for investigation.
All goods sold in the UK must be safe and this is the main piece of legislation that covers the safety of all goods.
As well as this there are many Regulations and British Standards that goods such as toys, prams, tyres and furniture, are required to meet before being placed on the market. Failure to meet such requirements is a potential criminal offence.
As well as there being many civil remedies available under this legislation, there are also criminal offences that can be investigated by Trading Standards under this Act. Traders' offering credit facilities to consumers must be licensed by the Office of Fair Trading. Trading in credit without such a licence is a potential criminal offence. More information is available on our 'Credit Licences' web page
Adverts that offer credit facilities must comply with Regulations made under this legislation. These Regulations require certain information to be contained within such adverts and failure to indicate such information is an offence. It is also an offence to advertise credit information that may be misleading to the public. Children, under 18's, shouldn't be sent credit cards or offers to obtain credit.
This legislation makes it a requirement that all traders using a business name that is different from their own, must display their name and an address on business premises and on any company literature where legal documents can be sent.
This legislation makes it a criminal offence to sell or supply products in the course of a business or trade if their weight or measurement is inaccurate, for example, short weight or measure. Equipment should be accurate.
It is a criminal offence for a trader to sell counterfeit goods. These are goods which have been copied to imitate brand named products. Some common examples are sportswear and sports footwear, computer software, music, jewellery and perfumes.
It is an offence for a business to pursue payment for unsolicited goods sent to consumers. Any incidents of this should be reported to Trading Standards.
It is an offence for traders to sell age restricted goods to young people. If you know of a business that is selling any of the following goods to persons under the age indicated, this should be reported to our Trading Standards officers.
Tobacco - aged 16 years
Alcohol - aged 18 years
Fireworks - aged 18 years
Solvents - aged 18 years
Lottery tickets - aged 16 years
Aerosol sprays - aged 18 years
How to contact us
If you have a complaint regarding any of the legislation in this section please notify our Fair Trading Officers as follows.
Environment and Development Services
Trading Standards
Textile Hall
Manchester Road
Bury
BL9 0DG
Phone: 0161 253 5566
Fax: 0161 253 5547
E-mail: tradingstandards@bury.gov.uk
On-line: make a comment or request advice
